Specialist : Back-Office Operational Support

Context of position

• Highly dynamic and fluctuating Telecommunications industry
• Within the legal, regulatory and commercial environment of South Africa(ICASA, FICA, Banks Act, Immigration Act, South African Passports and Travel Documents Act, etc)
• Fast paced operational environment
• Customer operations business unit strategy and Drivers
• Performing a balancing act between the requirements of business and customer expectations in 24hr, 7 days a week, all year
• Pressurized environment

KPA's

• ECW Administrative functions

Manage dispute handling
Manage merchant onboarding process
Monitor system audit trail
Manage and process PIN reset
Other functions pertaining to the ECW process

Run reports
Manage turnaround times as per SLA's
Take ownership and manage the storage and access of all KYC documentation
Register all merchants with in agreed turnaround times as per SLA
Assist in preparing regulatory compliance reports 
Compile and present detail reports on monthly back-office performance
Recommend changes for improvement and simplify Back-office policies
Encourage service excellence
Introduce and promote the use of cost-saving processes

Requirements/Qualifications:
3-year degree/Diploma preferred
Matric certificate
2-years recent relevant industry experience

Candidates must have a Clear credit history and 
Clear criminal record and preferably drivers license and be able to do flexible hours(shifts).

Suitable candidates to submit CV's to -train.co.za

Should you not be contacted within the next 2 weeks, please consider your application as unsuccessful.