Specialist Team Leader - Computations - Employee Benefits

 

Recruiter:

Execuplace Appointments

Job Ref:

967

Date posted:

Friday, September 9, 2022

Location:

Johannesburg, South Africa

Salary:

R300K negotiable


SUMMARY:
Specialist Team Leader - Computations - Employee Benefits 3 - 5 years'' PFA case management/complaints resolution exp

JOB DESCRIPTION:

Our client, a dynamic Financial Services Provider is seeking to employ a Specialist Team Leader – Computations  Jhb North

To be in charge of two staff members

 

Purpose of the role

  • The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise
  • The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports
  • Engage and list to current challenges in the team/business and use expertise to Trouble-shoot issues in order to provide workable solutions
  • Perform Quality assurance based on the specialised requirements of the role
  • Should be able to ensure strong stakeholder management I r o Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
  • Engage in a professional manner whether it is verbal or face to face
  • Have the ability to communicate via different communication channels
  • Ensure that the brand/image of the Company is always maintained by adhering to the values (in keeping with the KPI and values of the Company
  • Be a strong team player
  • Have both industry knowledge and experience
  • Ensure that judgement and attention to detail is applied to the role
  • Strong interpersonal skills as cross team collaboration is required
  • Have the ability to innovate in the role
  • Quality of work should be thorough
  • Conscious of the abuse of company resources

PEOPLE MANAGEMENT

Implement the culture transformation programme that will enable the delivery of the Company’s strategic intent and identified ideal behaviours to improve employee engagement and reduce employee turnover

Develop a high performing team by embedding formal performance development and informal coaching, implement talent acquisition and recognition process in line with this

AREAS OF RESPONSIBILITIES

Checking and Authorisation of Reconstructions

  • Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties
  • Accurate reconstructions and response within the stipulated timelines
  • Have good problem solving capabilities
  • Analytical with knowledge of reconstructions

Record Keeping/Filing

  • Record/Track progress and output
  • Have a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities

Reporting

  • Provide weekly reports/updates of all complaints to Management
  • Provide monthly reports for the relevant stakeholders
  • Be able to deal with Boards of Trustees and other stakeholder enquiries
  • Time Management - meet production standards – quality and quantity
  • Ensure written and verbal communication (internally and externally) dealt with in professionally within the agreed service level agreements.

KPI’s

Investigations of Pension Fund Adjudicator (PFA) Complaints

Respond to PFA/FSCA complaints in respect of the different Funds administered by the Company within the prescribed timeframes

Check and approve 20 reconstructions per day, 100 per week and 400 per month

Timeous completion of reconstructions

Ensure that the responses to PFA and other stakeholders are of a high quality standard and furthermore to ensure that supporting documents relate to the drafted response

Attending to PFA queries relating to responses/Attorney and member queries

Ensure that all the matters are attended to timeously and of a high quality

Record Keeping

Recording of all new complaints and determinations for reporting purposes for EXCO and relevant stakeholders.

COMPETENCIES REQUIRED

  • Matric
  • Excel
  • Communication skills (written and verbal)
  • English (Business Writing and e-mail etiquette
  • Stakeholder Management (CRM)
  • Industry knowledge and experience
  • Accuracy and attention to detail
  • Judgement and Decision Making
  • Working Under Pressure and deadline driven
  • Organisational skills/planning and prioritizing
  • Interpersonal skills
  • Setting goals
  • Cross team collaboration
  • Innovation
  • Time Management
  • Data Analysis
  • Negotiation and conflict management
  • Networking
  • Persuasion and Prospecting
  • Public Speaking
  • Research
  • Computer literacy
  • Pensions Law Knowledge, particularly the Pension Funds At of 1956
  • Knowledge of other SA Laws relevant to the Retirement Fund Industry
  • 3 – 5 years’  experience in PFA case management or complaints resolution
  • 3 – 5 years’ experience in the Retirement Fund Industry/Employee Benefits

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Manager: Tax Disputes & Controversy
Location: Gauteng
Salary: Market related
We are looking for a Manager to join the Tax & Legal team, to assist with Support service / business
Today


Senior Financial Accountant
Location: Johannesburg
Salary: 550 000 Annually
Are you a financial professional seeking a Senior Accountant role?
3 days ago


Financial Manager
Location: Johannesburg
Salary: 850000 Annually
Are You the Financial Fixer We’re Looking For? Step into the spotlight as Financial Manager at a leading engineering multinational firm with offices in Johannesburg East. My client is on the hunt for an analytical powerhouse and assertive problem-solver to take charge of their financial health.
5 days ago


GM: Engineering Business Unit
Location: Johannesburg
Salary:
5 days ago


Sales Team Leader
Location: Johannesburg
Salary: 250 000.00 Annually
A financial services specialist is looking to hire a Sales team leader to join their expanding team
6 days ago


Mid-Level Full Stack C# Developer (Angular) – Bedfordview (In-Office Role) – up to R700k Per Annum
Location: Johannesburg
Salary: 700000
Mid-Level Full Stack C# Developer (Angular) – Bedfordview (In-Office Role) – up to R700k Per Annum
7 days ago


Senior Financial Accountant
Location: Johannesburg
Salary: 550 000 Annually
Seeking Newly Qualified Chartered Accountants near or in Fourways!
10 days ago


Technical Accountant
Location: Centurion
Salary:
Are you a detail-oriented Technical Accountant with a knack for solving complex financial puzzles? Join a leading insurance powerhouse in Centurion, where your expertise in IFRS, financial reporting, and regulatory compliance will drive impactful results. Be part of a team that values precision, innovation, and professional growth!
13 days ago


Financial Manager
Location: Johannesburg
Salary: 900 000 Annually
Seeking a Financial Manager within the eastern suburbs of Johannesburg!
13 days ago


Flutter Developer – Bedfordview (Full Time On-Site) – up to R900k Per Annum
Location: Johannesburg
Salary: 900000
Flutter Developer – Bedfordview (Full Time On-Site) – up to R900k Per Annum
17 days ago


Create a free job alert for Specialist Team Leader - Computations - Employee Benefits in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions