Sports Club Reception & Customer Service Coordinator

SUMMARY:
Do you live in close proximity to the Cape Town CBD, Green Point and Sea Point area?

We require a front of house well groomed individual who enjoys the sporty environment, managing and assisting customers and coordinating all administration and function requirements and somebody who loves assisting people and is that "go to person" for assistance.  Own vehicle essential.

POSITION INFO:
REQUIREMENTS
 

• Previous experience in a receptionist or customer service role preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and reservation systems.
• Ability to multitask and work efficiently in a fast-paced
• Professional appearance and personality, must be a people’s person
• Excellent organizational and problem-solving skills.
• Flexibility to work weekends, holidays, and occasional evenings as needed.

• Extensive liaison with customers
• Meet and greeting of customers to provide professional assistance.
• Answer and manage incoming phone calls, directing them appropriately and taking messages when necessary.
• Handle bookings and reservations for events.
• Provide accurate information regarding facilities, membership, and upcoming events.
• Assist with administrative duties such as emails, filing, and record-keeping.
• Process payments and manage point-of-sale transactions as needed.
• Maintain a clean and organized reception area.
• Collaborate with other departments to ensure smooth daily operations.
• Address enquiries and resolve any concerns promptly.