Stakeholder Supporter

Our client is looking for a dynamic, high-performing administrator, with great attention to detail and follows through, and with a specific focus on stakeholder satisfaction, to join the Stakeholder Management Team.

Qualifications:

• NQF Level 6 Diploma / Advance certificate in or Office Administration/Project Management 

Experience:

• Office Administration and Project Administration - 2 years
• Information Technology (Operational) - 2 years
• Credit and Risk Industry (Operational) - 1 year 

Computer Literacy:

• MS Office (Advance)
• PowerBI (Intermediate)

Competencies:

• Accountable
• Analytical Thinking
• Attention to detail
• Effective Communication
• Conflict management
• Customer/Member Orientation
• Interpersonal and relationship building
• Proactive problem solving
• Resilience and tenacity
• Responsibility
• Self-motivated
• Stress tolerance
• Knowledge of applicable data management
• Knowledge of the Credit and Risk Industries, including Bureaus
• Craft messages for knowledge transfer and education of stakeholders
• Project Management
• Minute taking skills
• Research
• Understanding of applicable legislation

Duties:

• Arrange and organize meetings, including relevant documentation, logistical and refreshments, perform minute-taking duties during meetings and prepare minutes, matters arising activity log and decision log and distribution thereof.
• Develop, implement, monitor, support, and execute project management administrative processes, and functions and produce relevant documentation.
• Respond to inquiries and concerns by phone, electronically, or in person. This includes mailbox management.
• Monitor and manage unresolved/overdue Freshdesk ticket resolution timelines and escalate to Team Leads or Unit Managers as relevant.
• Extract and provide PowerBI reports and graphs for monitoring and measuring metrics reporting to governance structures and informing the work of the Stakeholder team.
• Produce consolidation reports and any other monthly or quarterly reports, logs or updates required.
• Update and manage the policy and standard operating procedures (SOPs) revision schedule for the Unit and identify any changes that impacted an earlier revision than scheduled.
• Provide support to and report on various projects across different units within the Association.
• Adhere to, and ensure compliance with Constitution, relevant policies, SOPs, and contractual obligations and with relevant legislation, regulations, and guidelines as issued by Authority.