Store supervisor - Amanzimtoti

SUMMARY:
As a Supervisor you will be responsible for managing all aspects of the store operations.

POSITION INFO:
Duties:

• Opening and closing of the store
• Managing the overall operations and activities of each department
• Ensuring staff and guests follow all set policies and procedures
• Resolving conflict or complaints from guests and employees determining optimal solutions
• Monitor and maintain stock inventory
• Complete and accurate reporting
• Ensuring cash ups are done correctly and submitted daily
• Ensuring all documents and reports are ready for cash collection
• Providing exceptional customer service and ensuring employees provides the same level of standards
• Ensuring that the interior and exterior of the store is maintained to Company standards
• Co ordinate and execute functions such as sales, birthday parties and corporate events.
• Communicate and execute all marketing programs
• Monitor loss prevention
• Managing HR admin
• Shift scheduling
• Motivation of employees
• Maintaining up to date knowledge of our packages, pricing and special offers
• Meeting or exceeding monthly sales targets and booking quotas

• Previous experience in a guest service or hospitality role is compulsory
• At least one year experience in a supervisory role
• Excellent verbal and written communication skills
• Strong interpersonal and problem solving abilities
• Ability to multi task and prioritize tasks effectively
• Proficient in MS office
• Ability to work in a fast paced and dynamic environment
• Availability to work weekend and holidays as required.