Student Success Advisor

Recruiter:

Mindworx Consulting

Job Ref:

JNB007872/MNT

Date posted:

Monday, January 20, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Job Summary:

The Student Success Advisor (SSA) ensures learners' success by providing personalized support, guidance, and engagement throughout their self-paced and blended learning journey. The SSA acts as the primary point of contact for learners, addressing their needs, identifying potential challenges, and fostering a positive learning experience that aligns with the company's commitment to excellence

POSITION INFO:
Key Responsibilities:
Learner Onboarding and Orientation:

Conduct an introductory orientation session on the first day of training to introduce learners to the Learning Management System (LMS) and its features and explain how to navigate the courses, access resources, and utilize the LMS as a tool
Offer follow-up sessions during the first week to address any onboarding challenges and ensure learners are comfortable with the platform and course structure

Learner Support and Engagement During Self-Paced Phase:
Conduct daily check-in sessions with learners during the first month:

Morning Session: Set daily goals, review progress, and address questions or challenges
Afternoon Session: Recap the day’s progress, provide encouragement, and resolve outstanding concerns
Proactively monitor learner progress on the LMS to identify and assist at-risk learners
Offer personalized support to learners who face difficulties, including time management, technical issues, or course content
Encourage peer-to-peer collaboration through discussion forums on the LMS

Transition to Blended Learning:
After the first month of self-paced learning, ensure a smooth transition to virtual instructor-led training by:

Scheduling a wrap-up session to review self-paced achievements and set expectations for the upcoming instructor-led phase
Collaborating with facilitators to share insights on learner performance and challenges

Maintain ongoing support during the blended program by:

Conducting weekly check-ins with learners to track their progress on self-paced elements
Providing additional resources or guidance for learners who require extra support
Monitoring engagement with self-paced components and encouraging learners to stay on track

Monitoring and Reporting:

Track learner activity and progress using performance dashboards and LMS analytics
Identify at-risk learners early and implement tailored intervention plans
Maintain detailed records of learner interactions, challenges, and successes for reporting and analysis
Share regular updates with the Classroom Manager and programs team on learner engagement and satisfaction

Continuous Improvement and Training:

Participate in training sessions to remain updated on LMS features, digital tools, and learner engagement strategies
Provide feedback to the programs and product teams to enhance the onboarding experience and overall program delivery

Emotional and Academic Well-being:

Support learners in managing stress, setting goals, and maintaining motivation
Celebrate learner milestones and achievements to foster a sense of accomplishment and belonging

Qualifications and Experience:
Experience:

Minimum 2 years of experience in learner support, academic advising, or customer success
Familiarity with LMS platforms and blended learning environments
Experience in facilitating onboarding or training sessions

Technical Skills:

Proficiency in LMS platforms and other digital tools used for learning
Ability to guide learners in navigating self-paced and blended programs effectively

Interpersonal Skills:

Strong communication, active listening, and problem-solving abilities
Empathy and cultural sensitivity to support diverse learner needs

Organizational Skills:

Excellent time management and multitasking capabilities
Attention to detail in tracking and reporting learner progress

Critical Competencies:

A proactive, learner-centric approach to support and engagement
Collaboration skills to work seamlessly with facilitators, program managers, and learners

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