SUMMARY:
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POSITION INFO:
Job Purpose
We are seeking a detail-oriented and proactive Subpoena Administrator to manage and respond to formal requests submitted for information and documentation, as stipulated in subpoenas, ensuring adherence to legal and statutory requirements. This role offers an opportunity to contribute to the compliance and legal processes of a dynamic and fast-paced environment.
Key Responsibilities
- Build and maintain strong relationships with external stakeholders through effective networking and regular communication.
- Support business development initiatives and collaborate with regional distribution owners to implement Service Level Agreements.
- Contribute to corporate responsibility initiatives and participate in cultural transformation efforts.
- Identify opportunities to improve business processes and systems, recommending effective solutions to enhance operational efficiency.
- Create awareness and expand business opportunities by presenting products and services through various channels.
- Support the implementation of projects by coordinating activities and providing recommendations for improvement.
- Minimise risks by ensuring compliance with regulations, policies, and procedures.
- Leverage data and market insights to identify new business opportunities and make recommendations for service enhancements.
- Compile business cases, making findings and suggesting proposals with recommendations and alternatives.
- Ensure alignment of systems, processes, and services with business strategy and objectives.
- Support personal development through ongoing learning, training, and career progression opportunities.
- Share industry knowledge and trends with team members and stakeholders.
- Proactively manage conflict situations and answer employee inquiries.
Essential Qualifications
- Matric / Grade 12 / National Senior Certificate
- Relevant certificate/diploma
Type of Exposure
- Handling various administrative duties, such as answering phones, making copies, and filing.
- Building and maintaining effective cross-functional relationships with internal and external stakeholders.
- Managing customer expectations and interacting with diverse individuals.
- Working in a fast-paced and constantly changing environment.
- Capturing and checking the accuracy of reports and records.
- Interacting with multiple levels of management.
Minimum Experience Level
- 3 - 5 years of experience in a branch administration or similar environment.
Technical / Professional Knowledge
- Knowledge of administrative procedures and systems
- Banking procedures
- Client service principles
- Relevant regulatory knowledge
- Proficiency with relevant software and systems
- Strong business writing skills
Behavioral Competencies
- Communication: Effectively convey information and ideas to individuals or groups, ensuring clarity and engagement.
- Decision Making: Identify and analyse problems or opportunities, evaluate alternatives, and make timely, well-informed decisions.
- Driving for Results: Set high goals, work tenaciously to meet them, and drive continuous improvement.
- Building Partnerships: Develop and use collaborative relationships to facilitate the accomplishment of goals.
- Managing Work: Efficiently manage time and resources to ensure completion of tasks.
- Quality Orientation: Consistently deliver accurate work by focusing on detail and ensuring thorough review of all aspects.
