Supervisor

 

Recruiter:

Umjikelo Recruitment Services

Job Ref:

960015516

Date posted:

Wednesday, September 14, 2022

Location:

Johannesburg, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Main Purpose of Job

Manage customer support and service and assume overall responsilbity for the success of the branch, including budgets and revenue targets as assigned.

Responsibilities:

  • Management of all the DAF retail branch activities ( inventory, parts sales, workshop and customer satisfaction)
  • Develop and maintain customer relationships.
  • Report on non-compliances and implement remedial actions.
  • Implementation of policies and procedures.
  • Jointly develop and train branch staff for future growth.
  • Ensure profitability with monthly targets are achieved.
  • Compile monthly branch reports and forecasts.
  • Ensure compliance to strategic plans.
  • Financial targets are achieved
  • Achievement of regional sales targets
  • Implementation of effective control measures
  • Compliance to minimum CSI targets set for divisions on sales, workshop and parts.
  • Health, Safety, Environment and Quality targets are achieved and enforced.

Key Competencies/Skills

  • Good leadership to drive a team towards achieving set targets.
  • Good interpersonal skills
  • Must be competent to lead a diverse team of technical and sales staff.
  • Staff motivation.
  • Team development.
  • Innovation in organisation, business and opportunity development
  • Customer-focused service orientated individual with a solid trucking background.
  • Must have knowledge of DAF systems.
  • Communication – Ability to work with people at different levels within the organization.
  • Problem solving – Ability to solve problems independently.

 

 

 

 

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