Supervisor Technical Service Department

SUMMARY:
Supervisor Technical Service Department

POSITION INFO:
Qualification

• Relevant Trade Qualification (Millwright / Electrical)
• HVAC / Ventilation Qualification

• Maintenance and service experience within HVAC / Airconditioning sector (HVAC / Pharmaceutical / Hospital Healthcare industries)
• Experience in Cleanrooms and validations thereto (preferrable)
• Supervising of technical staff
• Valid drivers licence code EB (trailer towing)
• Interact with technical clients from Tradesmen to Technical Managers
• Fully computer litreate on MS Office

• Responsible for short, medium and long term actions carried out by service department.
• The service department provides trained technical labour, calibrated instrumentation and stock to facilitate periodic test and service work, cost efficiently and in line with service level agreements, to ensure customer satisfaction.
• Ensure that all technical staff is aware of their tasks scheduled and their expected level of service.
• Follow up on the monthly schedule and manage additions and changes to the schedule daily.
• Check test work sheets and inspection sheets to ensure work is carried out as scheduled.
• Follow up on filter requests by technical staff to ensure stock is delivered to site on time and to avoid unnecessary cost to the company and its customers.
• Schedule all incoming survey requirements as requested by customers and the company’s sales department.
• Follow up on customer calls and concerns to ensure remedial action in the most expedient time possible as regulated by current circumstances.
• Hold weekly meetings with technical staff to ensure work is carried out as planned and make changes to the planned schedule when necessary.
• Follow up on overages that might occur, report on it to the customer and ensure detail is given through to the sales department to quote the customer accordingly.
• Plan the following months schedule of site visits for each customer service level agreement.
• Managing the data entry of all filter inspection work sheets completed for each customer.
• Ensure that a monthly report is generated, checked and delivered to each customer every month.
• Plan six-monthly tests to be carried out at agreed sites.
• Ensure scheduling of six-monthly tests are arranged and  approved by the customer.
• Managing the allocating of the six-monthly test work sheets for each technician to ensure tests will be carried out to the specified standards as agreed between the customer and  company.
• Responsible for setting up new monthly reports, inspection work sheets and six-monthly test reports to the required standard.
• Manage, maintain and improve monthly reports, inspection work sheets and six-monthly reports.
• Manage the maintaining the filing of all test work sheets and inspection work sheets in the service department office.
• Manage the maintaining of the electronic filing of all test and service reports carried out for ad hoc orders received.