Support / Account Manager

SUMMARY:
We are seeking a dynamic and highly motivated Support/Account Manager to join our growing team. In this role, you will be responsible for managing client accounts from the point of sale, ensuring a seamless onboarding experience and ongoing client satisfaction.

POSITION INFO:

Job Title: Support / Account Manager

Location: Remote (Johannesburg or Cape Town)

Reporting To: Sales Manager

Salary: R30,000 per month

Working Hours: UK Hours (8AM - 4PM or 9AM -5PM)

About the Role

We are seeking a dynamic and highly motivated Support/Account Manager to join our growing team. In this role, you will be responsible for managing client accounts from the point of sale, ensuring a seamless onboarding experience and ongoing client satisfaction. Acting as the primary point of contact, you will play a key role in building long-term client relationships and ensuring 100% customer retention.

This is a remote position open to candidates based in Johannesburg or Cape Town, working UK hours.

Key Responsibilities

• Manage customer accounts from the point of sale through onboarding and beyond.
• Serve as the main point of contact for clients, providing ongoing support and building strong, professional relationships.
• Work closely with the sales team to ensure smooth handovers and after-sales support.
• Monitor customer satisfaction and proactively address any issues or concerns.
• Provide guidance and troubleshooting support to ensure clients fully utilize the company''''s products and services.
• Collaborate with internal teams to streamline workflows and improve the overall customer experience.
• Maintain accurate and detailed records of client interactions, issues, and feedback.
• Achieve and exceed targets related to client satisfaction and retention.

Requirements

• Proven experience in customer success, account management, or a sales support role.
• Previous experience as an Estate Agent is highly desirable.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple clients, tasks, and deadlines.
• Confident and professional when dealing with clients on a daily basis.
• Technologically proficient and comfortable using a variety of software tools.
• Ability to work independently and collaboratively in a fast-paced, remote environment.
• Knowledge of social media, website management, or design tools is a plus.

Personal Attributes

• Proactive and solutions-oriented mindset.
• Strong attention to detail and commitment to following processes.
• Ability to prioritize tasks and manage time effectively.
• Comfortable working under pressure and to tight deadlines.
• No phone reticence must be confident and articulate on calls.
• Eagerness to be part of a growing department and contribute to its success from day one.
• If you are passionate about delivering exceptional service and have a background in account management or estate agency, we would love to hear from you. Join us in providing a first-class customer experience and driving long-term success for our clients.