Support Engineer

Recruiter:

Recru-it

Job Ref:

PE010893/Tabz

Date posted:

Monday, July 22, 2024

Location:

Capetown, South Africa

Salary:

1000 Monthly

SUMMARY:
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong interpersonal skills are required to guide customers through situations, providing customer satisfaction. This may often be under challenging conditions. Part of the work will be in-office and the other will be out in the field providing customer support.

Must have senior certificate plus Tertiary education in information technology.
Certifications like Vendor Certification (CCNA) or Comptia Network + beneficial.
Own car and valid driver’s license.
Experience of Mikrotik Routerboards, LAN switches, Linux, Microsoft, Asterisk and MacOS.
3+ years experience in technical support.

POSITION INFO:
Responsibilities:

Work well in a team exercising strong interpersonal skills are priority.
Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.
Provide expert support for Microsoft Office Suite and other Microsoft applications. Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates.
Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues.
Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured.
Provide IT support for customers in the field.
Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution.
Offer immediate IT support to employees with walk-in requests, including hardware and software issues. Provide guidance and resolutions to IT-related inquiries from employees on-site.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Senior IT Support Engineer
Location: Cape Town
Salary: 550 000 Annually
We’re looking for an IT enthusiast who loves solving problems, working with cutting-edge tech, and making an impact. In this role, you’ll take charge of IT desktop support and troubleshoot complex server, software, and network issues across the company. If you thrive in fast-paced environments and love hands-on work, this is the opportunity for you!
2 days ago

Network Support Engineer - Remote
Location: Cape Town
Salary: 1000 Annually
supporting the company customers globally, the Network engineer will be responsible for managing and supporting customer firewalls, networks and connectivity including:Fortinet and other vendors licensing and lifecycle management (Forticare/etc)Network design and deployment, including security, wired and wireless LAN, WAN, SD-WAN and SASE (Fortinet/Cisco/Cato/Unifi)NOC services including status an...
9 days ago

After Sales Support Engineer
Location: Somerset West
Salary: MR Monthly
Our client in the Automation industry is urgently looking to employ an experienced After Sales support engineer at their organization
10 days ago

Firstline Support Engineer X2
Location: Cape Town
Salary:
Datacentrix Cape Town is kooking for Firstline support engineers. The purpose of the role is to provide a single point of contact for customers to obtain support, be this via a customer dedicated service desk or the Datacentrix shared service desks. The First-Line support engineer receives and responds to incidents and service requests from the customer / customer end users. He/she assesses ...
17 days ago

Senior Data and Vehicle Support Engineer (Telematics) Cape Town
Location: Cape Town
Salary:
Senior Data and Vehicle support engineer (Telematics) vacancy in Cape Town. BEng or MEng (Electronic or Mechatronic engineering) with a minimum of 5 years working experience in telematics systems and -components including data management and data dashboards. Proficient in interpreting vehicle log data to support data analysis relevant to client reports and electric vehicle architecture desig...
12 days ago

3rd Line IT Support Engineer
Location: Cape Town
Salary:
50 days ago

Senior Server Support Engineer
Location: Cape Town
Salary:
Datacentrix is seeking a Senior Server support engineer to join their team in Cape Town, Western Cape.The successful candidate will be responsible for providing Senior Enterprise Server support to all Datacentrix WC clients. This includes Software support Services i.e., Microsoft Windows Server, VMware, Veeam, Microsoft Exchange, and Hyper V. The individual will also be responsible for t...
5 days ago

Printer Support Engineer
Location: Cape Town
Salary:
Datacentrix Cape Town is looking for a Printer support engineer who will be responsible for providing high-quality technical support to both technical and non-technical end users while supporting a wide range of printer technologies predominantly HP ensuring equipment is running at optimum. Understanding of basic networking and IP configuration. Minimum of 3 years industry working experience troub...
24 days ago

AFTER SALES SUPPORT ENGINEER - AGRICULTURE
Location: Somerset West
Salary:
AFTERSALES support engineerCAPE TOWN SOMERSET WEST
57 days ago

2nd line Network Engineer x2
Location: Cape Town
Salary:
Datacentrix is looking for 2nd Line support engineer with +3 years practical ISP networking skills in IPv4, MTU and VLAN. He/She must have good understanding of DNS including on types of records and troubleshooting – Bind, powerDNS, unbound, Configure IP phones and troubleshoot call issues (VoIP) and Mikrotik and Cisco experience.
1 day ago

Support Engineer

Similar jobs you might be interested in:

Jobseekers

Recruiter

General