Support Engineer

Recruiter:

Bristow Talent

Job Ref:

Support Engineer (R/..

Date posted:

Thursday, May 19, 2022

Location:

CapeTown, South Africa

Salary:

Monthly

SUMMARY:
Support Engineer

JOB DESCRIPTION:

Wonderful opportunity to start soonest !

Our client in the Financial & IT services industry URGENTLY require a Postilion Support Engineer to join there support engineer office with at least 2 Year sound experience as a technical Service consultant / support engineer.

Minimum Requirements

• Grade 12

• Completion of relevant IT Technical Course

Experience:

2-years related experience
Knowledge of MSSQL and MySQL,
High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config-Server, eSocket.POS)
Business analyst skills is advantageous

The successful applicant must:

Be able to write documentation for all created processes
Be able to write disaster recovery documentation, cutover processes
Have strong problem-solving skills
Have dedication and perseverance
Must be able to work well under pressure
Setup and Configure ACI Productss

Responsibilities :

Production environment, support, upgrade, and security
Setup and configure Disaster recovery
Ensure periodic test are executed at the DR site
Ensure that failover procedures are documented and kept up to date
Ensure that communication channels are established with all clients at a technical level
Ensure feedback is given to both management and clients
Ensure change management is adhered to
Ensure adequate testing has taken place before implementing new systems or changes to existing systems
Ensure all technical documentation is current and freely available
Ensure all process are documented
Test any new system released/upgrades from development
Ensure that a testing schedule and procedure is available
Set-up and maintain Production systems
Database management
Identify issues/problems and assess the severity of the problem and take corrective action
Determine appropriate approach to solving problems
Develop plans for implementing solutions
Setup and Configure ACI Products
Support Production Systems
Configuration of Production Systems
Test and UAT
Disaster recovery
Documentation
Customer Queries

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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