Support Engineer

Looking for a Support Engineer.

Experience and qualifications required:
A+/N+
MCP / MCSA / MDAA or similar
ITIL Foundation – Desirable
Additional technology related certification is an advantage
Experience on desktops, laptops, terminals and printers. 5 years - Essential
Supporting MS Office Applications. 5 years - Essential
Supporting Windows operating systems. 5 years – Essential
Supporting users working from Terminal servers. 3 Year - Essential
Experience on servers - Desirable

Duties include:
Log all calls via the call management system.
Assist with IMAC (Install, Move, Add and Change) relating to hardware and software
To provide technical support for onsite and remote persons
Ability to identify a business requirement and provide appropriate technical solutions
Assist with the purchasing of IT related equipment.
Deliver on tasks contributing towards project delivery.
Contribute to delivering an after-hours rotation based standby service.
Be prepared to travel to remote customer sites (local and abroad) on occasion.
Management of User Accounts, Mail accounts & Storage recourses
Deliver support on the wide area network across Africa
Administer network shares and printers
Administer network security & permissions
Ensure effective on-going support for all including Operating Systems, Microsoft Office products, security products, business systems like Tourplan and Maximizer.