Support Lead & Customer Success Developer

 

Recruiter:

Solicited

Job Ref:

JHB000102/SM

Date posted:

Friday, September 16, 2022

Location:

Capetown, South Africa

Salary:

R400 000 Annually


SUMMARY:
A tremendous remote opportunity has opened up with one of our clients in the Fintech environment for a Support Lead & Customer Success Developer position to join their growing squad, The successful candidate will be responsible for increasing customer satisfaction rating continuously.

JOB DESCRIPTION:

Responsibilities:
  • Improvement of time-to-resolution on support tickets
  • Provision of insights to the product team on customer hurdles and opportunities monthly based on quantitative and qualitative data
  • Increasing customer satisfaction rating, continuously
  • Clear communication of support-related development tasks
  • Collaborate with other team members to resolve support tickets, if need be, via Slack, Microsoft teams, or zoom.
  • Documentation of steps to resolution where resolution tasks may be automated or shared by other team members, i.e., document a query for a specific report required monthly.
  • Fix bugs on a .net applications and deploy to production
  • Reporting on the number of support tickets logged per department and time dedicated per department to assist in identifying the biggest need/opportunity for automation and process optimization
 
Requirements
  • A bachelor's degree in Information Technology
  • 2+ years of hands-on experience
  • C# for webflo-related tasks
  • JavaScript
  • SQL for reporting related tasks
  • .NET
  • The investigation, diagnosis, and problem-solving skills
  • Very strong communication skills
  • Quick to learn
  • Good organization
  • Attention to detail
 
If you meet the requirements for the above position, click on Apply button
To see more career opportunities visit
website:

 

 

Similar jobs you might be interested in:

Sales Administrator
Location: Capetown
Salary: Market and Experience related
We are assisting our client in recruiting for a highly organized and detail-oriented Sales Administrator -IT Sales
3 days ago


Head of IT - Banking Segment
Location: Cape Town
Salary:
3 days ago


Quality Manager
Location: Somerset West
Salary: R60 000 Monthly
We are seeking an experienced and results-driven Quality Manager to lead and manage all quality-related functions, ensuring that our products consistently meet customer and regulatory requirements.Company Overview:Our client is a cutting-edge design and manufacturing company specializing in advanced, lightweight composite products for leading global players in the aircraft interior and aircraft se...
4 days ago


Quality Engineer
Location: Somerset West
Salary: R40 000 Monthly
We are looking for a Quality Engineer for our client in Somerset West.Company Overview:Our client is a cutting-edge design and manufacturing company specializing in advanced, lightweight composite products for leading global players in the aircraft interior and aircraft seating industries.
4 days ago


BRANCH MANAGER (STEEL & TUBE) – WORCESTER
Location: Capetown
Salary: Marekt Related
Our client a leading supplier of steel, industrial hardware and fluid control products is looking for an experienced Branch Manager to oversee the day to day running of a retail outlet.
4 days ago


Marketing Manager
Location: Stellenbosch
Salary:
4 days ago


Workshop Manager
Location: Epping
Salary: R33,000 Monthly
A leading South African supplier of end-of-line packaging and fastening solutions for industrial, agricultural, and commercial use is looking for a Workshop Manager to lead our Cape Town branch.If you're technically strong, great with people, and have hands-on workshop management experience, we want to hear from you!
5 days ago


Sales Manager: Leisure Travel
Location: Cape Town
Salary: Monthly
leading Inbound DMC that aims to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa including tailor-made Individual Travel, Group Travel, Scheduled Tours and Meetings & Incentives based in Cape Town (Hybrid Working Offered) is looking for a Sales Manager: Leisure Travel / Senior FIT Consultant.  Experience in the German market is essential. As ...
5 days ago


General Manager
Location: Cape Town
Salary: 1000 Annually
The General Manager - Cape Town is a senior leadership role reporting directly to the CEO. The primary purpose of this position is to lead, manage, and grow the Cape Town branch, overseeing a team of professionals, including account managers, sales specialists, operational staff, and administrative personnel. The role focuses on driving business growth, managing operations, and ensuring profitabil...
5 days ago


General Manager
Location: Cape Town
Salary: Market Related Monthly
 Main Job Purpose:The General Manager - Cape Town is a senior leadership role reporting directly to the CEO. The primarypurpose of this position is to lead, manage, and grow the Cape Town branch, overseeing a team ofprofessionals, including account managers, sales specialists, operational staff, and administrativepersonnel. The role focuses on driving business growth, managing operations...
5 days ago


Create a free job alert for Support Lead & Customer Success Developer in Capetown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2025 Job Placements. All Rights Reserved.