Support Lead & Customer Success Developer

Recruiter:

Solicited

Job Ref:

JHB000102/SM

Date posted:

Friday, September 16, 2022

Location:

Capetown, South Africa

Salary:

R400 000 Annually

SUMMARY:
A tremendous remote opportunity has opened up with one of our clients in the Fintech environment for a Support Lead & Customer Success Developer position to join their growing squad, The successful candidate will be responsible for increasing customer satisfaction rating continuously.

JOB DESCRIPTION:

Responsibilities:

Improvement of time-to-resolution on support tickets
Provision of insights to the product team on customer hurdles and opportunities monthly based on quantitative and qualitative data
Increasing customer satisfaction rating, continuously
Clear communication of support-related development tasks
Collaborate with other team members to resolve support tickets, if need be, via Slack, Microsoft teams, or zoom.
Documentation of steps to resolution where resolution tasks may be automated or shared by other team members, i.e., document a query for a specific report required monthly.
Fix bugs on a .net applications and deploy to production
Reporting on the number of support tickets logged per department and time dedicated per department to assist in identifying the biggest need/opportunity for automation and process optimization

Requirements

A bachelor's degree in Information Technology
2+ years of hands-on experience
C# for webflo-related tasks
JavaScript
SQL for reporting related tasks
.NET
The investigation, diagnosis, and problem-solving skills
Very strong communication skills
Quick to learn
Good organization
Attention to detail

If you meet the requirements for the above position, click on Apply button
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