Support Manager

Support Manager – Job Location: Centurion
The Technologies division is seeking a talented and motivated Support Manager to join our dynamic team. The successful candidate will be responsible for managing the pre- and post-sales support teams and the company’s internal IT department. The role will require understanding customer needs and ensuring suitable resources to address those needs. You will be required to build high levels of customer satisfaction and loyalty with the company’s current and future customers.
Job Qualifications & Requirements

• This position requires a Bachelor (BSc or BTech) degree in Electronic Engineering, Computer Science, Computer Engineering or similar
• Previous experience in customer service roles is a requirement
• Knowledge of test and measurement products is an advantage
• Knowledge of the broadcast and media environment is an advantage
• Knowledge of cutting-edge IT solutions is a requirement
• Knowledge of support contracts and SLA contract negotiations with multiple parties is an advantage
• Provide occasional support and assistance to engineer’s after-hours
• Valid driver’s license, passport and own suitable and reliable transport
• International, regional and local travel is required for training, conferences and customer visits.

 
Skillsets and Attributes
The Company prides itself on employing people with strong technical backgrounds and excellent communication skills. The ability to communicate your thoughts, ideas, and point of view is very important in this position, and you must have the ability to lead and manage a support team of highly skilled and experienced support engineers and IT professionals. We are looking for a candidate who is highly self-motivated with a professional manner.
In addition, this position requires the following skillsets and attributes:

• Strong management, motivational and leadership skills
• Excellent people and business management skills
• Develop strong relationships with principals and customers, and maintain high customer satisfaction
• Effective communication and presentation skills
• Passion for continuous learning
• Strong work ethic
• Highly competitive, self-confident with a passion to win, learn and teach
• Ability to create a vision and convey the message in an influential manner