Support Office Clerk

SUMMARY:
Are you looking to take the next step in your career? We seek a  detail-oriented and experienced Support Office Clerk with a background in Residential Property Management to join our team. Reporting directly to the Portfolio Manager, the successful candidate will assist with various administrative and clerical tasks to ensure smooth and efficient property management operations.

POSITION INFO:
Key Responsibilities:

• Owner's Pack Preparation: Collate monthly Owner’s Pack and invoices, and distribute to owners via email.
• Tenant Statements: Assist in preparing tenant statements for hand delivery.
• Deposit Refunds: Prepare and obtain required documents for deposit refunds.
• Tenant Correspondence: Prepare correspondence to tenants.
• Building Creditors: Prepare payments for building creditors.
• Manual Charges: Raise manual charges to tenant accounts.
• System Updates: Update notices to relevant systems.
• Financial Queries: Prepare rent-roll and owner statement queries for the Portfolio Manager.
• Building Inspections: Distribute and follow up on monthly building inspections.
• Vacancy Schedule: Update and maintain the vacancy schedule.
• Deposit Transfers: Prepare documents for deposit transfers.
• TPN Listings: List bad payers and ex-tenants on TPN monthly.
• Tenant Onboarding: Load new tenants into the relevant system.
• Electricity Vouchers: Create and check electricity voucher sales monthly to identify breached or tampered meters.
• Owner Statements: Collate owner statements for M-files.
• Payment Allocation: Allocate identified payments and journals.
• Parking List: Update the parking list in the system.
• Tenant Queries: Assist with tenant queries.
• Detail Orientation: Maintain attention to detail in all tasks.
• Communication: Demonstrate good communication skills, especially in English.
• Work Under Pressure: Ability to work efficiently under pressure.
• Administrative Skills: Strong administrative skills and proficiency in English.

• Minimum of 2 years of experience in a similar role within residential property management.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in property management software (MDA / MRI) and Microsoft Office Suite.
• Attention to detail and a high degree of accuracy.
• Ability to work independently and as part of a team.
• A valid driver’s license and reliable transportation is a plus.