Support Supervisor

SUMMARY:
We are seeking a dynamic Support Supervisor with over 5 years of experience in call center operations, B2B sales support and team management. The ideal candidate will have a proven track record in supporting a call center team, managing teams, and achieving revenue targets. This role requires flexibility to work USA hours and is based in Pretoria.

• Working hours Eastern Standard Time: 9am - 8pm (16:00 - 03:00)

• Working shifts, four shifts a week 
• Monday to Sunday

• These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time

POSITION INFO:
Minimum education (essential):
Matric

Minimum education (desirable):
Relevant Management or Contact Centre Certifications

Minimum applicable experience (years):
5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision

Required nature of experience:

• Team management / supervision
• Enforcing OP’s and Company Policies 
• B2C / DTC sales
• Customer relations
• Telephonic sales 
• E-commerce platforms
• Technical support
• Sales and reporting  
• Working within a digital environment
• Working across different time zones with different countries

• CRM system experience (i.e. Salesforce)
• E-commerce platforms (Big commerce, Shopify)
• Excellent English skills with neutral tonality
• Conversion rates and sales funnels 
• Conflict management 
• Monitoring and measuring of performance metrics 
• Google Suite
• Performance and probation management
• Relevant Labor legislation

NB! This job is now closed. You can apply for other jobs by uploading your CV.