Support Technician

SUMMARY:
A Vacancy exists for a Network Technician in the Technical Division based in Centurion.

POSITION INFO:
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:  

• Program, configure, and maintain digital learning systems (DLS) and related software.
• Ensure the proper functionality and uptime of the DLS system.
• Provide first-line technical support to users experiencing issues with alarm systems and digital learning tools.
• Change user codes and assist technicians remotely.
• Arm alarm systems after hours.
• Troubleshoot and resolve hardware, software, and network-related problems in a timely manner.
• Assist with the integration of new digital learning technologies or software updates.
• Regularly monitor the performance of DLS platforms to identify potential issues.
• Conduct system diagnostics and perform routine maintenance checks to optimize performance and security.
• Analyse alarm signals/events to prevent potential incidents.
• Maintain accurate records of support issues, resolutions, and system updates.
• Report recurring technical issues to IT staff and recommend process improvements where necessary.
• Work closely with technical staff, suppliers, clients, control room operators, IT teams, and management to ensure the seamless delivery of digital learning services.
• Attend weekly and monthly client meetings to discuss system performance and enhancements.

• Proof of PSIRA certification. 
• Grade 12 or equivalent qualification. 
• Specific knowledge/ experience and certification on CCTV and Access Control. 
• Specific Knowledge on intruder alarms, CADDX, DSC, FBI, Telecom, IDS, PARADOX, COSMOS and ProSys Roko net Intrusion Systems. 
• Sound Knowledge of IP CCTV. 
• Sound Knowledge and understanding of CCTV System and Access Control, Fire, and Intrusion systems. 
• Relevant experience in similar position advantageous. 
• Excellent security equipment installation skills. 
• Excellent trouble shooting and fault-finding skills. 
• Excellent written &verbal communication skills. 
• Own reliable transport.