Support Technician

Recruiter:

Signa Opportunity

Job Ref:

JHB000365/AM

Date posted:

Tuesday, December 17, 2024

Location:

Durban, South Africa

SUMMARY:

Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.

About the YES Initiative

The President launched the initiative in 2018 and is a partnership with the government and labor department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace opportunities for South African youth over a period of 12 months.

Position: Support Technician

Stipend: R5300.00

Location: Umhlali -KZN

POSITION INFO:

Responsibilities

1.Customer Front-Line Technical Support

Calculator functions and operations.
Access to Mantis Calculator Portal.
Calculator related issues with MS-Office and Windows OS.

2.Quality Assurance on all Calculators

Performs complete functionality check on all newly produced calculators and calculator versions.
Ensures calculator is correctly protected and locked by Mantis Passwords.
Ensures no stray data is left behind after final testing of new versions.
Ensures all Mantis IP areas are protected and hidden.

3.Calculator Portal & Mon Arc

Performs All New Portal Onboarding & Mon Arc Onboarding.
Maintains Portal Users and Company Profiles Maintains the Calculator Version control sheet - this Google Sheet is used by the vision check routines.

4. Customer Registration Database

Performs all new registrations.
Communicates with customer on status of registration process.
Maintains the Registration Database to ensure the ‘Status’ field is updated - Active, Suspended, Cancelled as well as Mantis Portal Database.

5.Calculator Development

Implements all common portfolio-wide updates and changes when required.

Requirements

Qualification in IT.
South African unemployed youth aged between 18 and 34.
Must not have taken part in the YES Program before.

Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.

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