Swedish speaking Customer Service Agent

We have an exciting job opportunity in Johannesburg, South Africa for a Swedish speaking Customer Service Agent who wants to join a dynamic leader in the employee retention, lifestyle solutions and marketing industries, both in South Africa and internationally. Work in an international environment with an amazing company by getting in touch today!

Your key job responsibilities as the Swedish speaking Customer Service Agent in Johannesburg, South Africa will include:

• Answer chats, calls and respond to social media queries & emails
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter and update customer information into system
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Maintain a positive and professional demeanour and portray the company in a positive light

Requirements

Requirements for this Swedish speaking Customer Service Agent job in Johannesburg, South Africa:

• Grade 12
• Must be fluent in Swedish and able to communicate in English (verbal and written)
• Strong PC literacy
• Strong customer orientation
• Availability to work shifts (International Call Centre)
• Exceptional business and people skills
• Fully computer literate in all Microsoft packages (Word, Excel, Outlook and internet)
• Strong administrative, organisation and planning skills

If you meet the above requirements for this Swedish speaking Customer Service Agent job in Johannesburg, South Africa, we would like to hear from you!