Syspro Technical Support

Recruiter:

JSConsult (Pty) Ltd

Job Ref:

PTA000022/JS

Date posted:

Thursday, May 26, 2022

Location:

Johannesburg, South Africa

Salary:

15000 Monthly

SUMMARY:
Large Manufacturing company based in Wadeville is seeking a SYSPRO Technical Support Technician to join their team.

JOB DESCRIPTION:

Essential:

Grade 12 / Matric
Accounting, Mathematics
Relevant IT Qualification
2 Years relevant experience
ERP Knowledge (Syspro, SAP)
MS Excel knowledge
Windows 10

Job Specification:

Helpdesk Problem Solving
Training of clients on operating system where needed.
Ability to always provide users with outstanding service.
Always be courteous and patient with users in assisting them with their issues.
Troubleshoot very basic setup issues and escalate to supervisor or manager.
Install relevant programs
Escalating calls that cannot be done remotely
Ability to identify and organize tickets according to priority as assigned to employee
Communicate problems with supervisors and manager as they become known.

Competencies
Essential:

Essential: Work requires knowledge of computer logic and methodology to run computer systems. Strong aptitude in OS functionality.
Knowledge of computer logic in order to perform task listed under principal duties, and responsibilities.
Knowledge of methodology to install programs and systems and to troubleshoot minor malfunctions.
Windows 10 experience.
Trustworthy and Honest. Able to react to change productively and handle other essential tasks as assigned. Interpersonal skills necessary to train others in computer systems. Employee must be able to relate to other people beyond giving and receiving instructions:
Have a good relationship with other co-workers or peers.
Ability to check multiple sources to find a solution to an issue. Ability to read computer instruction manuals and comprehend.
MUST BE ABLE TO TRAVEL

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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