Systems Administrator

SUMMARY:
Our client is looking for a Systems Administrator to join their team. The ideal candidate will be re

POSITION INFO:

Our client is looking for a Systems Administrator to join their team. The ideal candidate will be responsible for managing the Syspro ERP system, ensuring optimal system performance, and supporting users across the organisation.

Responsibilities:

• Administer all aspects of Syspro ERP, including creating and maintaining user profiles, roles, and access.
• Monitor and maintain the integrity of master and transactional data within Syspro.
• Oversee daily Syspro performance, reporting any issues to IT and the CFO.
• Ensure all changes to the system are auditable and properly documented.
• Identify and implement value-adding features within Syspro to enhance system usage and increase ROI.
• Stay updated on the latest Syspro changes, including ports, hotfixes, and new solutions.
• Facilitate continuous training on the Syspro Learning Channel (SLC).
• Collaborate with other domain owners to implement end-to-end solutions.
• Plan, communicate, and execute project deliverables effectively.
• Manage change control, enhancements, and testing for new system implementations.
• Maintain relationships with external service providers.
• Provide day-to-day supervision, reporting, and administration of assigned business systems.
• Act as project manager for new projects, including third-party product integration, and ensure proper training and rollout.
• Analyze and improve business processes for successful system implementation.
• Resolve support queries in collaboration with relevant departments and consultants.
• Provide user support, suggest system improvements, and organize training sessions as needed.
• Address helpdesk tickets within 48 hours.
• Assist with year-end stock take, ensuring roles and procedures are clearly defined.
• Advise users on efficient transaction processing and task completion.

Key Skills:

• Strong financial understanding of transactional processing in Syspro modules to support business processes and data integrity.
• Ability to initiate and complete improvement projects.
• Excellent communication skills for effective interaction with management, users, and stakeholders.
• Proficiency in Syspro architecture, system functionality, customization tools, and database data structures.
• High proficiency in Excel and T-SQL.
• Strong analytical, organizational, and problem-solving skills.
• Experience with production and manufacturing operations.
• Knowledge of integration principles with Syspro sub-modules and GL.
• Planning and business process improvement skills.
• Ability to maintain positive working relationships with employees and service providers.
• 2-5 years of experience in a similar role.
• 2-5 years of experience in Syspro and/or database helpdesk support.
• 2-5 years of experience in business systems.
• Experience Required: 4+ years

Qualifications:

• Relevant qualifications in IT, Business Systems, or a related field are advantageous.