Systems Administrator

MINIMUM REQUIREMENTS

• Matric
• A+
• MCDST will be advantageous.
• two years’ experience working as an IT support technician
• Understanding different network technologies, security systems, and AWS tenets is a must.
• You should also have experience in monitoring as well as auditing systems.
• AWS Certified Cloud Practitioner certificate is an added advantage
• Knowledge in system advancement and virtual technology and awareness about the security controls.
• Ability to translate the architectural needs and some over the networking concepts(firewalls, TCP/IP, DNS)
• Basic understanding of cloud computing is a must
• Sage x 3

• PURPOSE

  • To provide end users with first line support and maintenance within the organization''s computing environment
  • Responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands
  • To provide the required knowledge and expertise related to the working of cloud computing. Being involved throughout the life cycle of any cloud based projects. Including the  deployment, managing, and operating various required systems on a particular AWS platform.
  • The correct candidate will use this position to continue to learn and grow

  KEY RESPONSIBILITIES

  • Assist all users with any IT related incident when called upon
  • Install, configure, maintain, diagnose, troubleshoot and repair hardware and software on desktops, laptops and peripherals such as phones, printers, scanners, external drives and other related hardware
  • Perform basic computer wired and wireless network troubleshooting
  • Take ownership of incidents and provide permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to management where and when necessary.
  • Accurately record, update and document requests.
  • Update asset management of all software and hardware
  • Participate in planned / emergency maintenance activities after hours and on weekends
  • Email and MS Office account administration on Office 365
  • User account administration, i.e.: account creation, modification, deletion and password resets on Active Directory
  • Anti-Virus administration, i.e.: installing, troubleshooting, reporting and cleaning of infected devices
  • Follow policies and procedures for change, problem, and incident management
  • Managing the complete AWS life cycle, along with security, provisioning, and automation
  • Administrating and establishing the architecture of multi-tier systems
  • Fine-tuning and configuring various cloud infrastructures
  • Creating backups and managing disaster recovery
  • Maintaining access control, as well as the integrity of data, throughout the platform of the AWS and other applications
  • Effectively monitoring performance degree of several AWS resources
  • Configure  and manage access points, and VPNs