Systems Analyst Customer Experience

SUMMARY:
PLEASE NOTE THIS IS A TWO YEAR CONTRACT ROLE
A vacancy exists within the this dynamic Department of a large, well established automotive organisation and is based in Johannesburg.
This position reports to the Manager After Sales Systems and will focus on co-ordination of the development of systems, analysis of business needs and liaison between business and third parties across projects

POSITION INFO:
KEY PERFORMANCE AREAS

• Supporting, maintaining, and managing key dealer systems, mainly focusing on customer experience systems.
• Collaborating with stakeholders to understand business goals and requirements and translate them into project requirements.
• Conducting requirement elicitation sessions, documenting detailed business requirements, process flows, and functional specifications.
• Working closely with the development teams to ensure the delivery of high-quality projects.
• Acting as the primary point of contact between development teams and stakeholders. Communicating updates, project timelines, and progress effectively and advocating for the customer in all project discussions and decisions.
• Executing digital strategies that align with business objectives and enhance the overall user experience.
• Gathering and incorporating stakeholder feedback into the development cycle.
• Analysing market trends, customer feedback, and competitive landscape to inform decision-making.
• Developing project plans, timelines, and budgets in collaboration with stakeholders and tracking project performance against objectives.
• Managing the end-to-end project lifecycle, including initiation, planning, execution, monitoring, and closure.
• Coordination (meetings & events).

• NQF Level 7 (Minimum 360 credits on level 8 framework) qualification in Information technology or equivalent qualification.
• At least 3 years’ industry experience (i.e. product owner, business analysis or project management would be advantageous).
• Customer experience systems knowledge and experience – advantageous
• Automotive industry knowledge and experience – advantageous.
• Excellent verbal and written skills with ability to communicate at different levels.
• Ability to manage various tasks with multiple time spans concurrently, respond to and manage changing priorities.

• Strong communication and interpersonal skills
• Project management expertise
• Stakeholder collaboration and relationship management
• Analytical thinking and decision-making
• Customer-centric mindset
• Self-leadership and teamwork
• Problem-solving and conflict resolution
• Technical proficiency in IT systems
• Adaptability to changing priorities
• Effective presentation and reporting
• Attention to detail
• Relationship building