TJ 405820 - JUNIOR TIER 1 SUPPORT TECHNICIAN

Employer Description

A utility services company that offers a wide range of utility services through its specialised technologies and skilled staff to producers, distributors and consumers of utilities (electricity, water and gas).

Job Description

• 365 Setup and configuration beneficial with good understanding of Microsoft products
• Understanding of DNS/DHCP and Network protocols
• Networking knowledge is required (Fibre Routers, Wi-Fi Access Points)
• Helpdesk knowledge and experience dealing with users and understanding how to deliver clear and effective IT Support Services
• Network Cabling, Wireless configuration, and management
• Install, configure, monitor, and maintain Backups
• Hardware troubleshooting
• Software Installations
• Remote support
• Hardware installation
• Provide 1st Line Support.
• Understanding User requirements Desktop / Laptop setup.
• Printing/Scanning support (IP Printing, shared network printing, local printers)
• Virus and Malware detection, prevention
• Update internal systems with all work carried out.
• Assist in managing disaster recovery/business continuity plan to ensure timely and cost-effective recovery of computers, telephony, and network

Qualifications

• Grade 12
• CompTIA A+ & N+
• Microsoft Certification/s

Skills

• 2 years or more Support experience.
• Microsoft OS Experience essential.
• Office 365 experience advantageous.
• AMR Metering Networking Experience advantageous.