TRAVEL SPECIALIST - FIT - MANDARIN SPEAKING

Recruiter:

RMV Solution

Job Ref:

RMV 105

Date posted:

Thursday, August 15, 2024

Location:

Johannesburg, South Africa

Salary:

Market related

SUMMARY:
TRAVEL SPECIALIST - FIT - MANDARIN SPEAKING

POSITION INFO:

Job Description

Description

The role involves creating, pricing, and arranging trips to southern Africa for travelers through international agents.

Responsibilities

Evaluate client requirements regarding interests, needs, and budget
Provide timely quotes for all requested services
Make reservations for all client services
Respond to written inquiries and send written confirmations
Input reservations into Tourplan
Confirm services with suppliers
Maintain regular communication with agents on reservation status, payment terms, deadlines, and reservation conditions
Organize Meet and Greets when necessary
Stay in touch with tour guides during tours
Handle client complaints and emergencies
Keep in contact with agents

Requirements

Qualifications and Experience

Matric / Grade 12
Preferably a qualification in Travel & Tourism
4 years of experience in FIT-Tailor Making Tour consulting in the tour operating industry
Familiarity with Tourplan is advantageous

Competency

Fluent in English and Mandarin
Understanding of customer needs and products
Ability to negotiate with suppliers for availability and rates
Strong knowledge of the tourism industry
Excellent knowledge of South African geography
Proficiency in Touring Logistics

Salary

Competitive salary based on relevant experience.

Benefits

ABOUT OUR CLIENT

Our client, an African company, is committed to prioritizing their people, customers, and suppliers by delivering exceptional quality, service, and value. They aim to infuse each customer interaction with the unique essence and magic of Africa. The ultimate goal is for our client to emerge as the leading integrated tourism group in Southern Africa, with a strong international presence in sectors where they possess a sustainable competitive advantage.

Key areas of international expertise encompass:

Destination retail
Global sports event management
Duty-free retail on the ground
Duty-free retail in the air
Destination management
Hotel management
Lodge management
Airport craft and curios retail
Activity management
Online corporate travel management

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