Tasting Room Manager - Wine Industry

SUMMARY:
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POSITION INFO:

Job Title: Tasting Room Manager

Position Overview

Our client, a renowned wine estate celebrated for its exceptional wines and unique terroir, is seeking an enthusiastic and hospitality-driven Tasting Room Manager to join their company based in Hermanus. This role is pivotal in delivering 5-star guest experiences and ensuring the tasting room operates efficiently and successfully. If you have a passion for wine, hospitality, and creating memorable guest experiences, this is an excellent opportunity to make your mark.

Key Responsibilities

• Establish and maintain a welcoming and smooth-running tasting room that provides guests with unforgettable experiences.
• Ensure the highest quality of service to maintain 5-star guest satisfaction.
• Oversee all tasting room operations and ensure their efficiency.
• Develop innovative ideas to drive the growth and success of the tasting room.
• Process daily sales and manage shipping orders.
• Schedule and manage wine tastings and private bookings.
• Organise and execute events to promote the brand and its wines.
• Address guest experience issues courteously and professionally.
• Collaborate with the team and contribute to the overall success of the estate.

Requirements:

• A hands-on, proactive individual who thrives in a small team environment.
• Pragmatic, optimistic, and solution-oriented with the ability to tackle challenges effectively.
• Energetic, well-spoken, and passionate about delivering exceptional guest experiences.
• Prior experience in a similar role is essential.
• Secondary education is required; additional qualifications in hospitality or related fields are a plus.
• Fluent in English; additional languages are an advantage.
• Understanding that adaptability is key in the hospitality industry.

Location: Hermanus.

Employment Type: Full-Time, office based.

Salary: R20 000-R25 000 CTC per month.

Please apply online and if you have not been contacted by ARVO recruiters within 4 weeks of applying, please consider your application unsuccessful.