Team Lead - Desktop Support

SUMMARY:
We are looking for an experienced Team Lead to join a team of Desktop Technicians at a client site i

POSITION INFO:

We are looking for an experienced Team Lead to join a team of Desktop Technicians at a client site in the Free State. The role will involve travel (Welkom / Virginia / Odendaalsrus / Theunissen), so license and own transport is essential.  Contract for a duration of  9-10 months, expected start date is end Jan 2025. 

Background:

This project aims to upgrade all eligible workstations to Windows 11, ensuring compatibility, data integrity, and a smooth transition to Office 365 and Exchange Online. Key tasks include procurement of licenses, workstation upgrades, data backup and restore, and mailbox migration. 

Scope of work description:

Mailbox Migration

• Migrate User Mailboxes to Exchange Online 
  • Plan and execute the migration of user mailboxes, transferring data from the on-premises Exchange server to Exchange Online. 
  • Conduct testing to confirm mailbox integrity, ensuring that all data (emails, calendar entries, contacts) are accurately migrated. 
  • Notify users of the migration timeline, including any expected service interruptions, and provide post-migration support to ensure users can access their accounts seamlessly. 
  • Set up auto-discovery for Outlook clients to redirect to the new Exchange Online accounts without manual configuration. 

Workstations Upgraded to Windows 11 

• Assessment of Compatibility and Windows 11 Installation 
  • Evaluate current workstations for hardware compatibility with Windows 11, documenting any potential issues. 
  • Install Windows 11 on compatible devices, configuring necessary drivers, settings, and security policies. 
  • Validate that upgraded workstations are operating smoothly, running essential business applications, and connecting securely to the network. 
• Post-Upgrade Testing and Verification 
  • Conduct functionality tests on upgraded workstations, including network access, software compatibility, and printer connectivity. 
  • Provide end users with a checklist to verify that their applications, files, and settings are correctly restored and functioning.

User Data Backed Up and Restored 

• Comprehensive Data Backup Prior to Upgrade 
  • Identify critical data on each workstation, including documents, desktop files, application settings, and any locally stored email or files. 
  • Use an automated backup solution or manual methods to copy data to a secure location, such as a network drive or cloud storage, ensuring data availability throughout the project. 
• Data Restoration Post-Upgrade 
  • Restore all user data to each workstation after the upgrade, verifying that files are intact and accessible. 
  • Support users in locating restored files and settings, helping them transition seamlessly to their upgraded workstations. 
    • Recommendations are needed on how to safely transfer user data, to comply with Harmony’s DLP guidelines.

              Workstations Replaced and Configured 

    • Deployment and User Setup 
    • Install Windows 11, Office 365, and all necessary applications on these workstations, ensuring full functionality
    • Deploy new workstations to end users, transferring their backed-up data and personalized settings as applicable. 
    • Offer guidance and support for any adjustments, ensuring that new devices meet users’ needs and preferences. 
    • Conduct final checks to ensure that each workstation is secure, up-to-date, and ready for daily use.