Team Leader - Call Centre

SUMMARY:
Team

POSITION INFO:

Our client - "a dynamic and innovative company dedicated to providing exceptional customer experiences:

They have an opportunity for a talented and motivated Call Centre Team Leader to join their team!

Job Summary:

We''re looking for an experienced Call Centre Team Leader to lead a team of customer service representatives. As a Team Leader, you will be responsible for coaching, guiding, and motivating your team to deliver exceptional customer service, drive sales growth, and achieve business objectives.

Key Responsibilities:

- Lead and motivate a team of customer service representatives to achieve sales and service targets

- Coach and develop team members to improve performance, skills, and knowledge

- Monitor and analyze team performance metrics, providing feedback and recommendations for improvement

- Implement process improvements to enhance customer experience and efficiency

- Collaborate with other departments to resolve customer complaints and concerns

- Develop and maintain a positive and inclusive team culture

Requirements:

- 4+ years of experience in a call center leadership role

- Proven track record of achieving sales and service targets

- Excellent communication, coaching, and leadership skills

- Ability to analyze data and make informed decisions

- Strong problem-solving and conflict resolution skills

- Experience with customer relationship management (CRM) software

The offer:  

- R7500 Basic Salary + Competitive commission

- Opportunities for career growth and professional development

- Dynamic and supportive work environment

- Recognition and reward for outstanding performance

How to Apply:

If you''re a motivated and customer-focused leader, please submit your application TODAY! Looking forward to hearing fro you!