Team Leader Online

Key Performance Areas

• To distribute/ balance/ adjust work among team members
• Instruct team members, including on-the-job-training, in specific tasks and job techniques and make available written instructions and reference materials
• Monitor and report on the status and progress of work as assigned to team members
• Maintain and create reference material, policies and procedures
• Setup and configure processes to increase productivity and stability
• Implement solutions and deliverables
• Perform analysis and support for production related issues.
• Setup and configure disaster recovery for our clients which include hardware, software and documentation.
• Consulting within other departments on client queries and new integrations, upgrades, and bug fixes
• Interpret Logfile/Traces/Sql profiler Entries
• Reporting of issues utilising documentation
• Notification to management of all production related issues
• Resolve EFT/VAS/OFFICE Related issues, may involve modifying code, configuration changes,
• settlement / reconciliation configuration issues
• Manage Databases, Tables where required, MSSQL, MySql
• Migrating data to and from Flat File, DB, Spreadsheets
• Manage data for clients and facilitate in reporting
• Develop fixes and work around for business critical systems where required
• Maintain and create reference material, policies and procedures
• Perform analysis and support for production related issues
• System trend analysis / system capacity planning
• Implementing solution and deliverables
• Setup and configure disaster recovery
• Co-ordinating system upgrades, bug fixes & implementations with Test Department
• Liaising with Sales Support Department client queries & new client integrations
• Submitting of monthly Teams Overtime and Standby

Competencies

Qualifications

• Matric
• Completion of a Computer Literacy and/or Technical Course

Specialist Skills required:

• AWS Cloud experience,
• DB SSIS & Reporting,
• Python Scripting
• SQL, TSQL and MYSQL
• Linux
• Windows
• ISO8583
• ACI Realtime and Office
• Linux and Windows scripting
• Understanding transaction data element (Xml)
• Formulation of documentation
• System analysis relating to bugs and enhancements.