Tech Support Analyst

Recruiter:

West Coast Personnel

Job Ref:

LDAD01072024-3

Date posted:

Monday, July 1, 2024

Location:

montague gardens, Western Cape, South Africa

Salary:

R20 000 -R25 000 based on qualifications and Experience

SUMMARY:
Tech Support Analyst – Montague Gardens, Cape Town – R20 000 -R25 000 based on qualifications and Experience

POSITION INFO:

UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team.

If you have previous experience, preferably in telecoms, then we would love to hear from you.

Job Role

Resolving faults, and providing temporary solutions.

Take responsibility for the fault from first contact to resolution.

Diagnose and understand customers’ faults with broadband, lines, email, wireless, VPN, routers and VOIP.

Liaise with other departments with regard to customer issues/faults.

Report new faults to suppliers.

Chasing suppliers for updates and progression of faults.

Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults. This may also mean becoming involved with IT support on the customer’s end and their maintainers.

Keep up to date and aware of the technical support issues, IT policies and best practice methods.

Configure and troubleshoot POP3 / Exchange email clients, i.e. Outlook Troubleshoot VOIP issues.

You must be capable of resolving the following issues within 15 minutes:

Basic email configuration and support (Incoming and Outgoing SMTP Setting) for Microsoft Outlook / Express;

Router configuration and configuration checks to an intermediate level including, for example, port forwarding and specific LAN settings.

IP Addressing (Reconfigure Router with new Routed IP’s);

NAT and Port Forwarding /Open Ports;

1st Line IPPBX and PBX, Hosted PBX configurations, IP Number diverts and IP MAC’s (Moves, adds and changes).

Do you have the following skills to enable you to do the role?

General basic knowledge on analogue and digital technology.

General knowledge of Microsoft Windows.

General technical Knowledge of networking.

Basic knowledge of PBX and PDQ equipment.

General knowledge of ISDN technologies.

General technical knowledge of the internet e.g. ADSL, Fibre etc.

General basic knowledge on TCP/IP.

Basic technical knowledge of web platforms.

Good knowledge of mail platform, IMAP, SMTP, POP3

General knowledge of DNS.

Exposure to mail clients.

If you meet the qualifications and skills outlined above and are interested in joining in applying for this position, then please submit your detailed CV, with a Cover letter detailing your relevant experience and qualifications, and valid driver''s license toLaurielleJ

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