Duties and Responsibilities:
• Conduct on site client training in the areas of Personal Hygiene and Handwashing as and when required and as per SLA for Retail & Food Service Customers
• Conduct Product Training in the usage of application, dilutions and safety precautions as and when required and as per SLA
• Conduct back up site inspections for Telesales function
• Building a harmonious and service orientated relationship with clients
• Identify and resolve customer training queries and concerns within 24 hours response time
• Report weekly activities on weekly call reports in line with training planner
• Reporting on activities, submission of daily, weekly and monthly reports, as required for sector(s)
• Weekly submission of customer documentation and training records to sector administrator
• Ensure customer OPS manuals are kept up to date with all completed training
• Manage fuel expenses and planning trips
• Equipment installations
• Maintenance and repairs to equipment
• Troubleshooting, dosing units and dispensing system.
• Ensure preventative maintenance, by servicing, testing and troubleshooting on various equipment.
• Responsible for cleaning and restoration of equipment that was returned from lost accounts
• Prepare, Maintain and repair Equipment that is stock and at Depot Storerooms
• Record keeping and feedback on all call outs and assigned tasks
• Reporting of any infield issues experience
• Maintain toolbox inventory and keep toolbox and neat and tidy condition, submit monthly toolbox inventory sheet
• Weekly washing and cleaning of vehicle
• Monthly vehicle inspection sheet, to be signed off and submitted to the Depot Supervisor
• Manage fuel expenses and planning trips
• Maintaining vehicle maintenance, licensing and adherence to Road traffic legislation
• Personal growth and development by continuous self- analysis and attending enrichment programs (Time Management, Communication skills, presentation skills, technical skills, product knowledge, market research and knowledge of competitors etc.)
• Implementation and adherence to company policies and procedures
• Reporting on activities, submission of daily, weekly and monthly reports.
• Submission of customer documentation and reports as required
• Updating customer information
• Completion of EOL on installation
Key Skills
• Enthusiastic and Self-driven
• Ability to plan manage time effectively and efficiently
• Communication (Listening, oral, oral presentation, written)
• Work Standards (Setting high goals or standards of performance for self and organization)
• Tolerance for Stress (perform under pressure)
• Energy (maintain a high activity level)
• Technical Trouble Shooting
• Administrative Orientation (personal satisfaction from administrative performance and responsibilities
• Integrity (maintaining social, ethical and organizational norms in job)
• Rapport Building (initial and continuing impact. The ability to meet people easily and to be liked; to get along well with people and to put them at ease; and to quickly build rapport through proactive development of close relationships)
