Tech and Operations Transformation Lead (Expats)

SUMMARY:
Our client is seeking a Tech and Operations Transformation Lead to join their team in Zambia.

POSITION INFO:

Our client is seeking a Tech and Operations Transformation Lead to join their team in Zambia.

Responsibilities:

• Manage external service providers in local market in collaboration with Zone Owner through service level management in line with SOW.

• Manage ERP technical and infrastructure support.

• Budget management for all local technical support and delivery.

• Business Continuity & Risk Management, enabling BCP and DR when required. Tech Operations Standards, KPI and Target Management. Leads continuous improvement.

• Lead implementation of E2E process transformation and change management in country as set out by process owners and streams in line with ERP template for PTP, Finance, Logistics and Supply.

• In country lead for operational go live readiness across the Business Unit.

Skills:

• Strong stakeholder management skills.

• Internal and external communication skills.

• Negotiation skills.

• Ability to work independently in an ambiguous environment.

• Ability to get results from varied cross functional stakeholders at different levels of the organization.

Qualifications:

• Experience with technology, process mapping and operational transformation.

• Experience in ERP Solutions, commercial and logistics functions a benefit.

• Experience operationalizing high level strategy into results on the ground.