Technical Service Technician

SUMMARY:
Technical Service Technician

POSITION INFO:

Technical Service Technician (POS25024)

Aeroton

Salary: R350 000.00 - R450 000.00

Reporting to Manager: Technical Service

Job Overview:

You will be responsible for installing, maintaining, and repairing life-saving medical equipment in hospitals and clinics. You will work closely with healthcare professionals to ensure that critical devices remain operational and compliant with all regulatory standards. This role requires excellent technical skills, a keen attention to detail, and a strong commitment to patient safety. To undertake and manage Technical Services activities; To always meet the quality and compliance requirements of the respective OEM’s. To always and in all actions, keep the patient’s safety at heart. To complete work in a professional and timely manner.  The Field Service Technician is expected to drive and maintain both internal and external customer relationships without compromising quality and compliance standards. To direct and manage day to day office duties including:  the on-time completion of job cards, reporting of spares usage and to maintain the equipment and tools database. 

Requirements:

• National Diploma in Clinical Engineering or an equivalent three-year technical qualification.
• A minimum of 3 years of technical support experience, including experience in a field service role supporting hospitals or healthcare facilities.
• Electrical safety test setup and testing
• At least 3 years of hands-on experience with dialysis machines or similar multifaceted medical devices.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and equipment management software.
• Valid driver’s license, as travel is required.

Duties:

• Install and Maintain Medical Equipment: 
• Conduct regular maintenance and servicing of medical devices, including dialysis machines and other renal care equipment. 
• The In-Field service and repair of Dialysis machines. Including installation, technical back up, fault finding, customer training and customer support.
• Support in-house Bench team and the service support of any other Capital equipment sold by Adcock Ingram South Africa.
• Troubleshooting and Repairs
• Diagnose and repair faults quickly and effectively to minimize downtime, ensuring high reliability of critical equipment.
• Regulatory Compliance
• Adhere to medical device regulations (FDA, ISO, IEC 60601) and maintain detailed service records in compliance with legal and company standards.
• Customer Training and Support
• Provide training to healthcare staff on proper usage and care of medical devices and offer on-site technical support.
• Documentation and Reporting
• Complete accurate service reports, detailing maintenance, repairs, and performance tests.
• Travel
• Regularly travel to customer sites within the region, ensuring prompt and professional service.

Core Competencies 

• Technical Expertise: A degree in engineering (biomedical, electrical, or electronics) or related field with 2+ years of experience working on medical devices, ideally renal care equipment; Or 7years relevant medical device technical experience.
• Good proficiency in MS office suite (will be tested)
• Regulatory Knowledge: In-depth understanding of medical device regulations (FDA, ISO 13485) and electrical safety standards (IEC 60601).
• Problem-Solving Skills
• Strong analytical and troubleshooting abilities to diagnose complex equipment failures and provide timely solutions.
• Communication Skills
• Excellent verbal and written communication to interact professionally with healthcare professionals, providing clear explanations and training.
• Customer Focus
• A strong commitment to customer service and patient safety, ensuring that healthcare providers can rely on the equipment in critical environments.
• Time Management
• Ability to prioritize tasks, manage schedules, and respond quickly to service requests.
• Driving License 
• A valid driver’s license is essential for travel between service locations. (Driver competency will be tested) 

Closing Date: 13 February 2025

To apply for this role, please forward CVs to   and use POS25024 Technical Service Technician in the subject line.