Technical Specialist (Hybrid)

SUMMARY:
An exciting opportunity for a tech enthusiast to join a dynamic mobile solutions company as a Technical Specialist. The ideal candidate must be proficient in SQL. This person will be an integral team member in the on-going support of products and services provided to their customers.

POSITION INFO:
Responsibilities:

• Customer Support for API users and escalated customer queries, administering help desk support to ensure client tickets are resolved timeously
• Investigation / Problem Solving / Troubleshooting Issues
• Analysing Logs
• Coordinate changes to the software or any other config changes that may be client specific or otherwise – Change Request Management and Processes
• Documenting Processes
• Checking Validations and attending to issues or escalating them to the relevant owner
• Assist in Compiling RCA’s

• Degree, Diploma or IT Related certification
• Proficiency with Excel and functions such as VLOOKUP’S, HLOOKUPS etc.
• Good general knowledge of IT & keen interest in telecommunications 
• Good knowledge of Windows and how software works
• A good knowledge of networking including VPN’s and IP-SEC tunnels
• Must have the ability to run Basic SQL Queries
• Understanding of APIs such as SOAP, REST etc.
• Worked with API building and testing tools such as Postman API Platform
• Capture traces using Wireshark and being able to interpret the results

• Experience in the mobile messaging / chat commerce industry
• An understanding of the SMPP protocol
• Worked with Atlassian Jira
• Worked with SEQ
• Worked with code repositories – GIT