Technical Support Agent

SUMMARY:
We are seeking highly skilled Technical Agents to join our Lightspeed HOSPO Team, a dynamic environment where your expertise and passion for technology will shine.

POSITION INFO:
Responsibilities & Duties
As a valued member of our elite support team, your key responsibilities include:

• Delivering an exceptional customer experience through technical support.
• Acting as the liaison between customers and internal departments.
• Promptly troubleshooting and resolving customer issues.
• Documenting and tracking customer issues and their resolutions.
• Following established escalation procedures when necessary.
• Collaborating with team leaders to continuously enhance customer experiences.
• Performing additional duties and responsibilities as assigned by management.

• 1-2 years of experience in a technical environment or an IT background.
• Excellent communication skills in English (written and verbal).
• A strong focus on customer service and exceptional attention to detail.
• Proven troubleshooting skills, particularly with new or complex issues.
• At least 12 months of customer service experience.
• Interest in providing opportunities for IT students seeking hands-on experience in a technical environment.
• Must be willing to work shifts.

• A passion for technology and problem-solving.
• Familiarity with macOS and iPadOS.
• Experience in retail or hospitality.
• Knowledge of Zendesk and Point of Sale (POS) systems.