Technical Support Agent (German speaking)

SUMMARY:
Exciting Opportunity for a German-Speaking Technical Support Agent with an Award-Winning Customer Insights Company!
Are you fluent in German, tech-savvy, and eager to work with an international team right from the vibrant city of Cape Town? Join a globally acclaimed company in customer insights, where you’ll be at the forefront of delivering stellar support to our valued clients!

POSITION INFO:
As a Technical Support Agent, you’ll be the trusted expert  customers turn to for resolving technical issues on an advanced platform. Your role will be essential in ensuring smooth operations, diagnosing and troubleshooting technical challenges, and guiding users through effective solutions. You’ll collaborate with both technical and product teams, keeping customers in the loop and identifying opportunities to elevate their experience.
What You'll Do:

• Serve as the main contact for customers experiencing technical difficulties, delivering top-notch support and ensuring high satisfaction levels.
• Diagnose, troubleshoot, and resolve technical issues with skill and efficiency.
• Escalate complex cases as needed and work closely with internal teams for timely solutions.
• Support customer integrations, utilizing APIs, plugins, and SQL knowledge (an advantage!).
• Identify customer needs proactively to drive an exceptional user experience.

• Fluency in German and a strong technical aptitude, with experience in software or technical support ideally.
• Knowledge of APIs, plugins, integration processes, and a basic understanding of SQL preferably.
• Excellent problem-solving abilities and communication skills.
• Patience, empathy, and a customer-focused mindset.
• Ability to work independently, manage time effectively, and stay organised.
• Familiarity with support ticketing systems and documentation practices.