Technical Support Manager

Recruiter:

Communicate Recruitment

Job Ref:

CTE026367/MDa

Date posted:

Friday, February 7, 2025

Location:

Johannesburg, South Africa

Salary:

500 000 Annually

SUMMARY:
A leading global manufacturer has an opportunity to provide support for their various energy storage systems and solar products.

POSITION INFO:

Self-starter, strong interpersonal skills, good communicator, passionate and driven
Handling and resolving complex situations before and after installations for various BESS and Solar systems
Be the first point of contact for product support requests and technical inquiries.
Liaise with the Contact center in the UK throughout the sales process and after installation of the product.
You must be willing to travel to sites and visit existing and potential customers

Skills & Experience:
A full, valid driving license is required
Liaising with HOD in the UK to identify trends and suggest improvements to support more efficient service delivery
Providing and developing product-specific training either online, in person or on-site.
Monitor Contact Centre operations to ensure adherence to SLA’s and KPI’s.
Minimum 5 years’ experience

Qualification:
BSc/ BEng/BTech/NDip Electrical Engineering
Experience in BESS systems
ECSA Registration adv

Only South African Residents or individuals with a relevant South African work permit will be considered.

Contact MALIEKA DAWOOD on 021 418 1750, quoting the Ref: CTE026367.

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