Technical Support Role

SUMMARY:

• Customer service: 1 year (Preferred)
• Technical Support experience: 1-2 years (Preferred)
•  

POSITION INFO:
Customer Service Technical Support Agent Required!

We are currently in the market to recruitment highly skilled technical agents to join our dynamic team!

Responsibilities & Duties
As a valued member of our elite support squad, you will:
-Provide excellent customer experience through technical support.
-Serve as the interface between the customer and various departments.
- Troubleshoot and resolve customer issues promptly and efficiently.
- Document and track customer issues and resolutions.
- Follow escalation procedures as required.
- Collaborate with team leaders to enhance customer experiences.
- Handle miscellaneous duties and responsibilities as defined by management.

We are looking for an English Support Specialist with:
- 1- 2 years’ experience in a technical environment or IT background
- Excellent communication skills in English(written and verbal).
- Strong attention to detail with a focus on customer service.
- Proven troubleshooting skills, especially with new or complex issues.
12 month customer service experience
Open to review IT students wanting to gain working experience in a technical background

Nice-to-Have Skills:
- Passion for technology.
- Familiarity with macOS and iPadOS.
- Retail or hospitality experience.
- Knowledge of Zendesk and POS systems is a plus.

What’s in it for you?
- Immerse yourself in the brand experience of our client, a fantastic product and company.
- Work in a truly flexible environment.
- Genuine career opportunities in a rapidly growing company.
- Be part of a team large enough for growth but lean enough to make a real impact.
- Enjoy a range of benefits, including an above-average fixed salary, performance-based bonus, mental health support, language classes, and LinkedIn Learning license.

About Our Client:
Powering businesses worldwide, our client's commerce platform simplifies, scales, and enhances customer experiences. This one-stop solution transforms online and physical operations, multichannel sales, global payments, financial solutions, and connects to supplier networks. Founded in 2005, our client embraces an inclusive ethos, building communities through commerce.
We are looking for people that is available immediately
Are able to work in a 24/7 operating contact center
Rotational shifts
Job Types: Full-time, Permanent
Pay: From R10 500,00 per month

Experience:

• Customer service: 1 year (Preferred)
• Technical Support experience: 1-2 years(Preferred)