Technician

SUMMARY:
A well-established company based in Pinetown, KZN, is looking for a technician to join their team.

The main purpose of the position is to provide cost effective electronic/mechanical testing, repair and support capability, on all products supported by the company and to capture all relevant activities in the most cost effective and profitable manner.

POSITION INFO:
Requirements:

• In possession of or studying towards of N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)
• Good knowledge and understanding of electronic concepts
• Displays good practical ability

• Very meticulous and works accurately
• Self-motivated and hardworking
• Good planning and organizational skills
• Able to work overtime
• Must have Excellent communication skills and devoted to exceptional service
• Ability to maintain the highest level of quality and workmanship
• Computer Literate

• Maintain a friendly and organized customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times.
• Assist with technical support provided by the department, both telephonic and at the counter.
• Responsible for the mechanical and electronic testing and repair of all products.
• Ensure that all equipment repaired and tested performs in their original state and to our quality standard.
• Log all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced and assist the Production and R&D department in establishing of failure trends and suggest possible improvements to our product(s).
• Assist with the designing and improvement of test jigs to improve our service capabilities.
• Responsible for the capturing of SAP and or CRM transactions during the service and repair processes.
• Assist when necessary, with other ad-hoc duties, i.e. training, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.
• Manage optimal relationships with the client base, ensuring that the needs of the client come first.
• Maintain the highest level of neatness and adhered to all Occupational Health and Safety standards.
• Respond to incoming technical support queries via all contact channels (live chat, calls, Zoho desk email tickets)
• Ensure that written communication is responded to within the specified SLA’s for each channel
• Ensure that all communication with our clients is of the required quality as outlined in the department’s QA script.
• Capture all relevant information on inbound calls (Zoho desk interaction logging)