Tecnical Support Agent

SUMMARY:
Customer Service Technical Agents Required !

We are currently in the market to recruitment highly skilled technical agents to join our dynamic team !
Responsibilities & Duties
As a valued member of our elite support squad, you will:
- Provide excellent customer experience through technical support.
- Serve as the interface between the customer and various departments.
- Troubleshoot and resolve customer issues promptly and efficiently.
- Document and track customer issues and resolutions.
- Follow escalation procedures as required.
- Collaborate with team leaders to enhance customer experiences.
- Handle miscellaneous duties and responsibilities as defined by management.
We are looking for an English Support Specialist with:
- 1- 2 years experience in a technical environment or IT background
- Excellent communication skills in English(written and verbal).
- Strong attention to detail with a focus on customer service.
- Proven troubleshooting skills, especially with new or complex issues.
12 month customer service experience
Open to review IT students wanting to gain working experience in a technical background

POSITION INFO:

Responsibilities & Duties
As a valued member of our elite support squad, you will:
- Provide excellent customer experience through technical support.
- Serve as the interface between the customer and various departments.
- Troubleshoot and resolve customer issues promptly and efficiently.
- Document and track customer issues and resolutions.
- Follow escalation procedures as required.
- Collaborate with team leaders to enhance customer experiences.
- Handle miscellaneous duties and responsibilities as defined by management.

We are looking for an English Support Specialist with:
- 1- 2 years experience in a technical environment or IT background
- Excellent communication skills in English(written and verbal).
- Strong attention to detail with a focus on customer service.
- Proven troubleshooting skills, especially with new or complex issues.
12 month customer service experience
Open to review IT students wanting to gain working experience in a technical background
Nice-to-Have Skills:
- Passion for technology.
- Familiarity with macOS and iPadOS.
- Retail or hospitality experience.
- Knowledge of Zendesk and POS systems is a plus.

What’s in it for you?
- Immerse yourself in the brand experience of our client, a fantastic product and company.
- Work in a truly flexible environment.
- Genuine career opportunities in a rapidly growing company.
- Be part of a team large enough for growth but lean enough to make a real impact.
- Enjoy a range of benefits, including an above-average fixed salary, performance-based bonus, mental health support, language classes, and LinkedIn Learning license.