SUMMARY:
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POSITION INFO:
Main Purpose of Job
Are you a persuasive communicator with a passion for sales? Do you thrive in a fast-paced environment where your drive and expertise directly impact business growth?
We are looking for a Telesales Representative to be the voice of our pharmaceutical products, engaging independent pharmacies and dispensing doctors over the phone. In this role, you will play a key part in driving revenue, expanding our market reach, and building lasting customer relationships—all from the power of your phone!
If you have a knack for sales, deep industry insight, and the ability to turn conversations into conversions, this is your chance to be part of a thriving team and make a real impact.
Ready to grow your career and make a difference? Apply now!
Key Job Responsibilities Details
Sales and Customer Engagement
- Develop and execute a telesales plan, targeting independent pharmacies and dispensing doctors.
- Conduct outbound sales calls to promote and sell the company’s pharmaceutical products.
- Work towards meeting and exceeding set sales targets and goals.
- Process product orders, ensuring smooth transactions and delivery coordination.
Relationship Building & Management
- Establish, develop, and maintain strong business relationships with pharmacists and doctors via phone and digital communication.
- Provide regular updates on product information, changes, and developments.
- Handle customer queries, objections, and concerns professionally to ensure high levels of customer satisfaction.
Market Intelligence
- Monitor competition by gathering marketplace insights on pricing, product trends, and customer preferences through telephonic interactions.
- Identify and analyze emerging market trends and customer needs.
Reporting and Administrative Tasks
- Maintain detailed records of all customer interactions and transactions.
- Provide reports and analyze sales activities, market feedback, and customer responses for management review.
- Ensure compliance with company policies, data privacy regulations, and industry requirements.
Strategic Support
- Collaborate with the marketing and field sales teams to align tele sales efforts with broader business objectives.
- Participate in strategic planning meetings to discuss sales strategies, targets, and performance improvements.
Minimum Requirements
QUALIFICATIONS &EXPERIENCE:
- Matric qualification (mandatory).
- A Diploma or Bachelor's degree in a relevant field is advantageous.
- At least 1 year of telesales experience within the pharmaceutical industry.
- Strong knowledge of pharmaceutical products and industry regulations is preferred.
- Proven track record of achieving sales targets in a telesales or call center environment.
- Excellent verbal and written communication skills, with the ability to influence and engage customers effectively.
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SKILLS:
- Proven negotiation and sales expertise with a results-driven approach.
- Exceptional telephone communication skills with active listening abilities.
- Ability to establish and nurture customer relationships in a remote setting.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook, etc.).
- Strong organizational skills, with the ability to manage time effectively and multitask in a fast-paced environment.
PERSONAL CHARACTERISTICS:
- Strong professional communication skills, with the ability to articulate ideas clearly and effectively.
- Ethical, honest, and customer-focused, ensuring a high standard of service and integrity.
- Resilient and adaptable, capable of managing rejection and effectively overcoming objections.
- Results-driven and goal-oriented, motivated by sales targets and performance-based incentives.
