Telecoms/ICT Collections Administrator

SUMMARY:
We are looking for a Teleoms/ICT collections agent to join a great company based in Centurion.

POSITION INFO:

The successful candidate will be responsible for debt collecting, debtor’s administration and support services in respect of debtor’s accounts, as well as debtor’s cancellations. Maintaining and documenting daily collection activity, maximizing cash receipts, issuing suspension notifications, contacting customers regarding overdue accounts, and overseeing customer payment.

Job Duties:

• Process and update finance related tasks on CRM within timeframes given.
  

Client Invoicing

• Process and send client Tax invoices.
  
• Collect and enter data for various financial spreadsheets.
  
• Suggest changes or improvements to increase accuracy and efficiency.

• Load client debit order and EFT payments onto the Porta platform timeously within timeframes given.

Query Resolution

• Resolve client account queries.
  
• Escalating advanced queries to the Billing Controller.
  
• Maintain effective working relationships with clients and with employees, whilst adhering to financial policies and procedures.
  
• Maintain clear communication channels between the Finance department and all other departments in the company.
  

Administration

• Add new and maintain existing client master files.
  
• Create and maintain accurate debtors accounts on the computerised bookkeeping system.
  

 Debt Collection

• Debt collection via phone and email.
  
• Following up on debtor payment agreements.
  
• Communicate (both verbal and written) with Collections Administrator with regard to overdue accounts.
  

Other Duties

Email Management

• Process incoming emails of the accounts department, distribute to relevant staff member, follow-up and provide feedback to client.
  
• Sent out invoice and statement requests.
  

Finance Systems

• Process and update finance related tasks on CRM within timeframes given.
  
• Drawing of itemized billing from Porta system.
  
• Capturing of voice payments back into Porta system
  

Customer Service

• Provide feedback and assistance to clients and internal employees relating to finance queries.
  
• Maintain clear communication channels between the Finance department and all other departments in the company.
  
• Answering of incoming calls for the accounts department and transfer to relevant staff.
  
• Taking and distributing telephone message via email where necessary.
  
• Collect and enter data for various financial spreadsheets.
  
• Suggest changes or improvements to increase accuracy and efficiency.
  
• Perform additional duties as instructed by the Finance Manager.

Requirements:

• At least 2+ years’ experience in the same or similar role in the creditors/debtors department
  
• Grade 12
  
• Solid understanding of basic bookkeeping and accounts receivable principles
  
• Good understanding and working knowledge of Sage 
  
• Fully computer literate with MS Office skills
  
• Strong administration skills
  
• Excellent time management skills
  
• Systematic thinking
  
• Ability to stay calm under pressure
  
• Be able to work independently and accurately
  
• Demonstrate sound work ethics
  
• Good telephone skills
  
• Effective verbal, written and listening communication skills
  
• Ability to calculate, post and manage accounting figures and financial records
  
• Deadline driven
  
• Highly motivated