Telecoms/ICT Field Service Technician - 3CX Experience Essential

Recruiter:

ICT Engage

Job Ref:

ZR_82_JOB

Date posted:

Monday, December 2, 2024

Location:

Stellenbosch, Western Cape, South Africa

Salary:

Negotiable based on experience

SUMMARY:
We are seeking a field service technician to install and configure VoIP PBX systems - 3CX experience required.

POSITION INFO:

The successful candidate will be responsible for configuring and installing VoIP PBX systems and providing a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing existing technical problems.

Key Responsibilities

Act as primary interface to all clients to resolve problems reported
Respond to tickets on the system in a timely manner
Provide troubleshooting and technical support via remote or onsite support
Setup and install 3CX software prior to installations
Install mobile application for 3CX system
Support and maintenance of 3CX system after installation
Setup and configuration of PBX phones prior to installation
Support and maintenance of PBX phones after installation
Troubleshoot VOIP issues
Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
Install and configure routing on ADSL and fibre lines
Setup VPN”s and port forward on routers
Make changes to routers as per clients requirements
Do preventative maintenance on routers – updates and scheduling reboots
Log onto routers to check the current configurations thereof to make sure everything is up to standard
Setup and install 3CX software on the phones and server

Requirements

A+ and N+ certification
Experience networking and PBX systems
Knowledge in structured cabling
Good communication skills
Problem solving skills
Be dependable
Have good time management skills
Demonstrate professional attributes
Complies with the company’s vision and ICTG’s policies and procedures
Performs other tasks as assigned by management

Benefits

Medical Insurance
Pension
Personal development and training program

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