Telemarketing Agents

SUMMARY:
We seeking Telemarketing Agents for our client based in Mutual Park, Pinelands, Cape Town, to start immediately. Must be ITC and Crim Clear with Sales/Call center exp

POSITION INFO:

The main purpose of this role is to sell Products to Prospective Customers and ensuring that targets and standards are achieved consistently. The successful candidates will be required to work flexible shifts in line with Call Centre Operational hours from Monday to Sunday (including Festive operational hours).

Duties & Responsibilities

• Outbound Call Centre environment
• Engage with new and existing customers
• Conduct outbound calls to existing and new potential customers
• Identify the customers’ needs
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Inform customer of the product and the process required to apply for the relevant product
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Resolve any customer and product related queries
• Conclude pre-agreement and actual agreement
• Meet set Sales and QA targets

Desired Experience & Qualification

Education

• 12 months minimum experience in outbound call centre
• Grade 12/Matric qualification
• Microsoft Office (Excel)
• Previous Telemarketing sales experience – highly advantageous
• Clear disciplinary record
• Clear ITC and Criminal record