Telesales

SUMMARY:
Telesales

POSITION INFO:

A well-established Company requires an experienced, well-presented, friendly, fully bilingual, reliable and hardworking individual who can handle pressure. 

Responsibilities / Key Performance Areas:

• Handling of all inbound sales queries and orders
• Assisting customers face to face, telephonically and via email and Whatsapp
• Verifying orders, including customers'' personal information and payment details
• Data capturing onto internal computer system
• Quotes to existing and potential clients
• Informing clients of stock availability, stock alternatives and lead times
• Accurate invoicing to clients
• Analyse sales reports with continuous feedback to department Manager
• Expediting orders through internal liaison
• Time management and delivering timeous responses to customer’s requests are crucial
• Maintaining and updating sales and customer records
• Supporting the sales department with other administrative tasks, as required.

Requirements:

This position requires someone to look after our client base, answer calls and process orders timeously.

• Matric/Grade 12 certificate
• 2 – 3 years’ experience in a similar role
• Extensive computer literacy skills such as Excel, Outlook, Omni (advantageous)
• Must be able to work as part of a team
• Excellent written and verbal communication skills, in both Afrikaans and English
• Must be organised, great attention to detail and have a pro-active attitude
• Good telephone and email etiquette 
• Ability to understand the FMCG trade
• Reliable transport to and from work
• Candidate to reside close to the Head Office or surrounding areas