Telesales Agent

Requirements:

• Young, energetic
• Trustworthy and dependable
• Punctual and willing to do what is necessary to meet deadlines
• Ability to take initiative and manage own time effectively
• Strong written and verbal communication skills
• Excellent problem-solving skills – Finding solutions for customers queries
• Well organised and ability to prioritise effectively
• Not afraid to ask questions or escalate challenges where necessary
• Confidence to engage with customers telephonically
• Commitment to attain a high level of technical product knowledge in order to build credibility with the customer base
• Maintaining and observing a high degree of professionalism, ensuring confidentiality at all times
• Display prompt and effective organisation, planning and decision-making skills
• Professional and enthusiastic attitude to work

Education / Experience:

• IT Industry experience is essential
• Grade 12 or higher

Job specifications:

• Processing a high volume of product orders
• Processing invoices for all sales transactions
• Checking prices and quotes are up to date
• Supporting the sales force with general operations to help reach the team’s objectives
• Taking phone calls from customers
• Communicating internally important feedback from customers
• Processing POD & Invoice log sheets for all customers
• Dealing with and responding to high volumes of emails
• Updating customers with logistics changes
• Following up on orders, quotes and deliveries
• Achieve a set number of calls daily, consisting of follow up calls to the customer base, as well as proactively sales calls to existing and new customers
• Record call details and update accordingly
• Ensure that each customer contact opportunity is maximised by selling the full Syntech product portfolio
• Proactively participating in sales and marketing campaigns to reach team targets and objectives
• Meeting daily KPA Metrics in terms of a number of:
  • Quotes and Orders Process, Outgoing calls made, achieving daily Gross Profit targets.