TENANT LIAISON OFFICER- DURBAN
Role Purpose:
To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building.
Minimum Requirements:
Grade 12 education
Relevant qualification in built environment, i.e. building/property management
3 years building management, property management and/or tenant liaison experience
2 years administration experience
Basic accounting knowledge and experience
Computer literacy is essential.
Drivers License and Own Transport
Key Performance Areas:
Marketing – Engage in marketing activities by participating in formal and informal networking activities, ensure signage on site is visible and well kept. Furnish prospective tenants with product service offering. Marketing activities ensure optimal occupancy levels.
Pre-take on assessment – new applicants/credit checks/interviews/affordability/vetting of applications
Take on, handover and record keeping – inspection of units prior to tenant taking occupation. Show new tenant /s around the unit and complete a handover checklist together with the tenant (snag check) . Provide Snag list to tenant informing them that faults must be reported within seven (7) days. Discuss house rules with new tenants ensuring that the tenant fully understands the conditions Welcome and formally induct new tenants. Generate 'happy letter'.
Accounts – Check every existing tenant's water account . Capture overdue accounts and forward to municipality for blocking. Closing off and transferring ex tenants water accounts with the municipality where applicable.
Health & Safety – perform internal health & safety inspection, issue work to contractors, follow safety regulations
Debt Collection – manage rental collection process, distributing rental statements, participate in debt collection as directed by the line manager
Tenant relationships – Deal with complaints between parties and facilitate an amicable resolution, Monitor and report any illegal businesses operating on the premises, Network and establish contacts with social workers and welfare agencies, for use by tenants. Manage tenant relationships
Annual Works Program - Audit of tenants and units done annually. Community development tasks initiated.
Management of Service Providers – Common areas and grounds inspected regularly (At least weekly)
Maintenance inspections of units completed annually
Complex is neat and tidy at all times
Building appropriately maintained, with unit maintenance completed within 10 days.
Security and maintenance incidents reported immediately to the manager
Weekly meetings with SP’s convened
Create and immediately send works order for any maintenance request that Sohco should attend to.
Send SMS from the system to the tenant immediately that a team will be in touch in order to attend to the maintenance request.
Novtel maintenance process followed with respect to Work Orders
Invoices paid within 5 days of being received in good order (with signed works order).
Payment request sent with relevant supporting documents.
Welfare advice and support – Network and establish contacts with social workers and welfare agencies
Reporting – Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues
ROLE REQUIREMENTS
GENERIC SKILLS:
Communication (Advanced)
Facilitation (Advanced)
Conflict Management (Advanced)
Customer Service
Relationship Management (Advanced)
Teamwork
TECHNICAL KNOWLEDGE AND SKILLS
Eviction Management (Basic)
Lease agreement management (Basic)
Maintenance Planning
Occupational Health and Safety (Basic)
Accounting and reconciliation skills
Numeric skills
Excel skills
Pastel skills
Novtel skills
MANAGEMENT AND LEADERSHIP SKILLS
Project Management (Basic)
Planning and organising (Basic)
Problem Solving (Basic)
Gather and Analysing Information (Basic)
Networking (Basic)
ATTRIBUTES
Emotional control
Persuasion
Assertiveness
Interpersonal Skills
Attention to detail
Adaptability and Flexibility
Situational sensitivity
Undertakings:
Criminal / Credit Check
Salary: Market Related
Application Process:
Apply Online or e-mail CV, Qualifications, Head & Shoulder photo, most recent payslip, Drivers and ID to: , use the Job Title – “Tenant Liaison Officer” as a reference
If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessful
