Testing Centre Administrator

SUMMARY:
-

POSITION INFO:

Job Title: Testing Centre Administrator
Department: Operational Services

Reporting to:
• Operational Collaboration: Campus Operational Manager

Salary: Basic salary

Hours: 45 Hours, Full Time, Normal Hours 08:00am to 16:30pm, 2 Saturdays per month 8:00 to 12:00

Location: As per campus location

Job Summary: The role of a TCA is to ensure the security of test materials, verify the identity of testing candidates, answer questions from callers and visitors related to al variety of Prometric tests and testing policies and perform as a back-up receptionist ? Welcoming of quest and greet people who visit the campus Ethos and Values: • To ensure the vision for CTU is shared, understood and implemented effectively • To demonstrate a commitment to professional learning and continuous improvement • To model CTU’s commitment to excellence, independence and opportunity in everyday work and practice.

The role of a TCA:

? Testing Centre Quality and Security

? Testing Centre Administration and Management

? Sales admin and support

? Reception duties

Professional Conduct Duties and Responsibilities:
• Proctor all exams with the utmost security measures
• Ordering of vouchers and confirm exam appointments timeously
• Registering 1st time students on the vendor and ensure their details are correct

Ensure all safety/security regulations are followed
• To recertify all exams on a yearly basis
• Apply and do all administration activities surrounding exams
• Record keeping of all international exams and send stats timeously to Head TCA
• Ensure all finance are up to date before allowing student to write international exams
• Record keeping of all bookings and vouchers ordered and received
• NO Unauthorized access to the exam centre
• Continuous follow-up and tracking of incidents
• Notify both COM and Head TCA of any pertinent issues
• Keep system software up to date and stock count of all PCs in the testing centre
• COM to sign off on International Prelims before booking of career students
• Accurate capturing of delegates info on the system
• Phone/Email delegates to confirm appointments
• Warmly welcome all clients
• Answering telephone within three rings
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor visitor’s book and issue visitor badges)
• Assist clients with enquiries when able to assist
• Assist with queries VIA e-mail and telephone from various clients
• Ensure all Health & Safety requirements are followed as per SOP
• To manage and maintain by ensuring reception area is professional, tidy and presentable
• Update calendars and schedule meetings
• Ensure that Campus Operational Manager are informed timeously of client/student concerns
• Keep up to date with program fees and new promotions running
• Capturing of Data Cards within 2 days of receipt – keep record in file
• Mining CCP Leads, applications
• Communicate and do quote for prospective 2nd/3rd Year enrolments
• Phone to make Open Day Bookings (May & October)
• Treat all staff, students and clients with respect
• Meat deadlines
• Perform other clerical receptionist duties such as filing and photocopying

Professional dress code
• Professional communication to all stakeholders
Experience, Qualifications and Competencies:
Qualifications:
• Grade 12
• Additional certification in Office Management

Requirements:
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Time-Management skills, with the ability to prioritize tasks
• Customer Service attitude

Relationships Details of relationships relevant to this role:

This position will be trained by the COM and Head TCA with ongoing support and supervision.