Resolve user and client issues within SLA.
Offer remote and potentially onsite support.
Install and configure hardware and software components.
Assist with user acceptance testing.
Troubleshoot hardware and software issues.
Perform root cause analysis.
Repair or replace damaged hardware.
Perform tests and evaluations of new software and hardware.
Provide advanced user support and training.
Pro-active communication to stakeholders.
Conduct daily system checks and maintenance operations.
Establish good relationships with all customers and colleagues.
Manage technical documentation work with 3rd party vendors for system support.
Technical Project Management.
Key Skills
Python, PowerShell and other scripting skills
Proven telephonic and onsite support history.
Any additional software and database skills would be advantageous.
Experience in telecommunication/transmission systems including Wifi, LTE, 5G, VoIP, etc. would be advantageous.
Experience in fiber optics would be advantageous.
